Knowledgeable Program Coordinator. Proven ability to motivate individuals and teams, leading to significant performance improvements. Demonstrated effective communication and strategic planning skills in various environments.
Overview
10
10
years of professional experience
Work History
Economic Mobility Coach
Jamaica Plain Neighborhood Development Corp.
08.2024 - Current
Provide individualized economic mobility coaching for Haitian migrant and refugee clients, helping them achieve financial stability through job searches, training, and public benefits access
Develop and implement personalized training and service plans to support client goals in employment, budgeting, credit management, and long-term financial growth
Collaborate with community partners and service providers to connect clients to critical resources such as education, housing, and ESOL programs
Maintain detailed case notes and track participant progress through a shared database, ensuring accurate documentation of steps taken and outcomes achieved
Program Coordinator/Outreach Coordinator
Concentric by Ginkgo
10.2021 - 06.2023
Assisted in the management and development of multiple international public health programs during the pandemic, while also managing records and information to ensure data accuracy and compliance with program requirements
Collaborated consistently with operations, logistics, and support teams to achieve program goals specifically oriented towards the Covid-19 pandemic
Processed orders, reviewed lab sample statuses, scheduled couriers, and handled schedule adjustments, while also providing administrative assistance to the management team in coordinating program logistics
Developed presentations and led discussions on program process improvement, encouraging and improving cross-departmental internal communication
Utilized Customer Relationship Management tools to produce data reports and fulfill client requests
Drafted and edited legal contract documents for clients and internal needs
Promoted from Business Development to Program Coordinator
Fielded inbound and outbound calls with customers, providing exceptional customer service and maintaining positive client relationships
Oversee team inbox for outreach as well as fielding inbox messages
Business Development & Client Management State Support
Support team in business development efforts
Provide onboarding support for new clients
Support team in day-to-day client relationship management
Coordinate and troubleshoot logistics for clients (e.g
Couriers and samples from lab)
Continually shape the customer experience, as part of a cross-functional team
Monitor prospect and client activity to be proactive in support matters
Promotion Execution Administrator
Stop & Shop Corporate Office
01.2024 - 03.2024
Supports all aspects of the advertised promotional implementation to include versioning, image attachment, and description and price points
This support includes the implementation and maintenance in the system
Flow information cross functionally with DIG, Supply Chain, Pricing and Marketing/Advertising
Provide inputs and extracts to all Merchandising Systems (i.e
DemandTec, MIC, PLUM, OMI, BICEPS, etc.) to ensure accurate billing, pricing, and promotions
Ad changes are executed and communicated with a sense of Urgency
Manages and executes the divisional specific differences in the Ad and Pricing accurately and on time
Classroom Teacher/Student Aid for Immigrant Family Services Institute Inc.
IFSI
07.2021 - 10.2021
Designed and implemented music lessons, fostering creativity and self-expression among students while adhering to educational standards
Developed a safe and inclusive learning environment, accommodating the diverse backgrounds and experiences of students, including those from broken homes and with family members facing substance abuse issues
Utilized music as a therapeutic tool to help students cope with trauma and stress, offering an outlet for emotional expression and healing
Collaborated with fellow educators and staff to create a comprehensive support system for students, addressing their academic and emotional needs
Acted as a mentor and role model, fostering a sense of belonging and self-worth among students
Music Director
Restoration Community Church
08.2015 - Current
Lead keyboardist and Assistant Director to Worship Team
Manage musical composition during weekly rehearsals and book travel arrangements
Assist band members in learning musical composition as well as creating music selection each week
Schedule weekly meetings using calendaring system for all members
Education
Bachelor of Arts - Political Science, African American Studies
University of Massachusetts Amherst
Amherst, MA
01.2020
Skills
Bilingual Communication Skills in English and Haitian Creole
Salesforce Management Skills
Skilled in Microsoft Office Applications
Slack
HubSpot
Tableau
Professional Keyboardist
Team development
CPR certified
Internships Volunteer Work
Youth Counselor, Coaching for Change, 09/15, 06/17, Completed diagnostic assessments, treatment plans, quarterly updates for middle school students.
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Economic Mobility Coach
Jamaica Plain Neighborhood Development Corp.
08.2024 - Current
Promotion Execution Administrator
Stop & Shop Corporate Office
01.2024 - 03.2024
Program Coordinator/Outreach Coordinator
Concentric by Ginkgo
10.2021 - 06.2023
Classroom Teacher/Student Aid for Immigrant Family Services Institute Inc.
IFSI
07.2021 - 10.2021
Music Director
Restoration Community Church
08.2015 - Current
Bachelor of Arts - Political Science, African American Studies