Isaiah Venegas

In Order for a crew member to promote to a crew trainer you must know these 7 stations.

-Table (Food Making).

-Grill (Meat, Bacon & Eggs).

-Backdrive (Cash Handling while taking orders).

-Running (Bagging food in the correct way, with the correct items).

-Order Taking (Taking the customers order).

-presenting (Handing out the correct food & greeting customers).

-Front counter (Taking lobby orders while bagging Doordash & curbside orders).

• As a crew trainer at McDonald's, we are tasked with micro-managing the floor & assisting our mangers ideas, opinions & work related tasks such as giving out breaks, finding coverage, meeting targets, correct policy procedures & constantly finding any way to make the team be better.

• I am a night time employee which adds more pressure to the surface because we only have 4 people on the floor. Whereas in the morning & the afternoon, you have up to 10-15 workers on the floor.

• I have been in all scenarios that you can think of in working the customer service industry, i am the first crew member to become a night time crew trainer in the last 4 years.

• I have become extremely resilient to the fast paced work environment, i would love to try to work at starbucks, especially this location because of my current McDonald's job on shaw & peach, gas is expensive so it would be a great location for my monthly gas expenses.

• Built and maintained professional relationships with vendors and suppliers.

• Provided coaching and mentoring to employees.

• Trained and mentor new personnel hired to fulfill various roles.

• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.

• My position at walmart store #2277 was a cashier.

I work there for three months as a cashier for the front, self checkout, electronics & garden.

• I also pushed carts for a few days to pick up a couple of extra shifts for another co-worker who had an emergency. Even tho it was 113 that day, i never had a problem taking on any hard task, i work hard for my income to show myself that i can do it.

• Greeted customers entering store and responded promptly to customer needs.

• Helped customers complete purchases, locate items, and join reward programs.

• Restocked and organized merchandise in front lanes.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Answered questions about store policies and addressed customer concerns.

• Assisted customers with returns, refunds and resolving transaction issues.

• Performed cash, card, and check transactions to complete customer purchases.