Summary
Overview
Work History
Education
Skills
Timeline
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ISAIAH VICK

Amarillo,TX

Summary

Driven professional with a proven track record at MARIA GUIZAR, adept in handling high call volumes and enhancing customer satisfaction through exceptional complaint handling and CRM software proficiency. Skilled in both active listening and critical thinking, consistently achieving results by implementing effective solutions and improving team performance.

Overview

6
6
years of professional experience

Work History

CSR

MARIA GUIZAR
03.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Mechanic

EDWARD GUIZAR
01.2019 - 07.2024
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Reduced downtime for clients, swiftly identifying and addressing mechanical faults.
  • Repaired and replaced worn and damaged components.

Education

High School Diploma -

PALO DURO HIGHSCHOOL
1400 N Grant St, Amarillo, TX 79107
05.2022

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software
  • Active Listening
  • Critical Thinking

Timeline

CSR

MARIA GUIZAR
03.2023 - Current

Mechanic

EDWARD GUIZAR
01.2019 - 07.2024

High School Diploma -

PALO DURO HIGHSCHOOL

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ISAIAH VICK