Isaiah Vigil
San Antonio,Tx
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
3
3
years of professional experience
Work History
Maze Supervisor
Amazing Mirror Maze
San Antonio
03.2024 - Current
- Handle upset guest
- Count the safe at the end of the night
- Count the tray at the end of the night to make sure all the money is there
- Make sure employees go on break on time and come back on time
- Hold employees accountable for their actions if they are doing something wrong
- Fix escape rooms if something is to break
- An example of something management would have to handle is assisting on any floor where needed. Sometimes the buildings escape rooms reach waits of 30 to 45 minutes per room which tends ti make some guest upset at the fact that they have to wait, It is the job of managemnt to make sure that the guest either leaves satisfed of what we composate them with or try to convince them to take a breather and come back when its slower to avoid having to give a refund.
Sales Associate
Amazing Mirror Maze
San Antonio, Tx
01.2023 - 01.2024
- Handle transactions
- Convince the guest to come inside at the end of the night
- Refill candy on the weekend
- Convince the guest to come inside to encourage repeat business.
- .The job of the ticket sellers is to hand out flyers to passing guests and try to convince families to come inside, and if they can successfully bring in the family, then that is when the negotiation starts. This is because the company has three different packages. The ticket sellers are given a goal by the managers that they are encouraged to reach before the end of their shift They are rewarded with the commission they make at the end of the sale.
Education
Some College (No Degree) - Criminal Justice
University of San Antonio
San AntonioHighschool -
Highlands Highschool
San Antonio06.2024
Skills
- Time Management
- Team Work
- Cash Handling
- Customer service
- Communication skills
- Decision Making
- Team Management
- Problem Solving
- People Skills
- Carpet Removal
- Mirror Replacement
- Escape room repairs
- Moving heavy objects
- Attention to detail
- Employee motivation
- Staff management
- Training and mentoring
- Decision-making
- Inventory control
- Staff development
- Staff discipline
- Team building
- Operations management
- Process improvement
- Process monitoring and improvement
- Relationship building
- Policy enforcement
- Public speaking
- Priority management
- Conflict resolution
- Inventory oversight
- Negotiation
- Software experience
- Coaching and mentoring
- Task delegation
- Employee development
- Workflow management
- Risk management
- Problem-solving
- Good judgment
- Hiring and training
- Recruitment and hiring
- Goal oriented
AWARDS
National honor society, National honor society president, Band president (2021-2022), Brass captain (2022-2023), Head drum major (2023-2024), Employee of the year (2023)
Timeline
Maze Supervisor
Amazing Mirror Maze
03.2024 - Current
Sales Associate
Amazing Mirror Maze
01.2023 - 01.2024
Some College (No Degree) - Criminal Justice
University of San Antonio
Highschool -
Highlands Highschool