Isaiah Villegas

During my tenure at Walmart, I served as a key liaison between customers and management, overseeing a wide range of operational and supervisory responsibilities. These included managing team schedules, maintaining consistent communication with supervisors, performing opening and closing procedures, overseeing display operations, and prioritizing health and safety protocols to ensure a well-presented and compliant store environment. In addition to leadership duties, I worked extensively with customers by handling money services, resolving inquiries, managing telephone and online order communications, providing translation support, and supporting general sales activities to maintain high levels of customer satisfaction.

While working at Hamburger Works, I was responsible for completing closing procedures, providing bilingual services, and handling cash registers with close attention to register totals and store income data. I maintained sanitation standards by cleaning and preparing dining areas and worked collaboratively within a close team environment to ensure efficient daily operations. A significant part of the role involved managing all online pickup and delivery orders, which required carefully verifying order accuracy and personally delivering orders to customers’ vehicles to ensure timely and reliable service.

Managed opening and closing procedures while handling cash registers and processing transactions with accuracy and accountability. Frequently worked independently to oversee work areas, maintain organization, and ensure smooth daily operations. Collaborated effectively within team environments to deliver consistent, high-quality customer service. Served as a customer service representative by assisting guests, resolving concerns, and supporting a welcoming atmosphere. Hosted banquets and events, coordinating setup, guest assistance, and breakdown. Acted as a consistent translator to facilitate clear communication between staff and customers. Maintained cleanliness and organization across all areas in accordance with company standards.