Isaiah Wade
District Heights,MD
Summary
Highly efficient worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
Work History
GENERAL OFFICE ASSOCIATE
Home Depot
01.2022 - Current
- Monitor and maintain office supplies inventory
- Maintain a safe and secure working environment
- Troubleshoot the computers in the office
- Create folders and shortcuts to the file paperwork in the system
- Ensure all vendor BOLS are correct and have proper paperwork for appliances
- Keep track of the trucks that have appliances for customers via tracking system
- Contact customer after deliveries and get feedback about the delivery that took place
- Reschedule customers for home delivers
- Supervise shipping and receiving operations
- Revamped safety procedures to reduce workplace incidents
- Oversee inventory counts and resolve discrepancies.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Mobile Expert
T-mobile
10.2020 - 02.2022
- Ask personalized questions and identified products that matched customer needs
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Sustain ongoing customer relationships by building rapport and trust
- Deliver results by meeting monthly sales goals in a minimum of 5 out of 7 categories including handset and tablet service and devices, device protection, accessories and extra features
- Troubleshoot and resolve problems related to devices and account services
- Maintain weekly and monthly ongoing training in the areas of sales, customer services, operations and policy
- Operate and reconcile cash registers and credit machines and prepared opening and closing deposits
- Display exemplary customer service during difficult interactions by employing empathy, a positive attitude, and focusing on solution.
Office Manager
Elizabeth City State University Chancellor Office
08.2019 - 07.2020
- Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to the customers
- Overseeing general office operation
- Allocate available resources to enable successful task performance
- Design and implement filing systems
- Ensure filing systems are maintained and current
- Prepare operational reports and schedules to ensure efficiency
- Coordinate schedules, appointments and bookings
- Monitor and maintain office supplies inventory
- Maintain a safe and secure working environment
- Troubleshoot the computers in the office to get them to work
- Create folders and shortcuts to the file that were saved on the computer.
Package Handler
UPS
01.2018 - 08.2019
- Loading and unloading delivery trucks as they arrive and prepare for departure from the processing center
- Operate a wide variety of mechanized equipment to assist with larger package movement
- Adhere to company safe package handling standards at all times
- Always follow proper postal routing guidelines
- Operate mechanical equipment to move larger package shipments.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Camp Counselor
Pleasant Homes Community Center
07.2017 - 08.2018
- Organizing groups and instructing campers
- Working with other counselors to plan various activities
- Delegating tasks and drawing up rosters
- Assisting with a range of administrative duties
- Encouraging and inspiring campers
- Assisting with conflict resolution
- Working with counselors and campers to organize social events
- Ensuring campers learn in a safe, fun, and stimulating environment
- Setting a good example for campers and staff
- Leader of Group Activities, 40 hours/week
- Tutored elementary school children
- Develop workshops that taught valuable life skills
- Ensured a safe and clean environment
- Answered telephones and provided information to callers and/or parents.
Education
Some College (No Degree) - Computer And Information Sciences
Elizabeth City State University
Elizabeth City, NCHigh School Diploma -
Suitland High School
Suitland, MD06.2019
High School Diploma -
Charles H. Flowers High School
Upper Marlboro, MDSkills
- Proficient in math
- Python Programming
- Problem solving
- Microsoft Word
- IT Troubleshooting
- Workplace Safety
- Data Entry
- Program Support
- POS System Operation
- MS Office
- Computer Skills
- Shipment Processing
Timeline
GENERAL OFFICE ASSOCIATE
Home Depot
01.2022 - Current
Mobile Expert
T-mobile
10.2020 - 02.2022
Office Manager
Elizabeth City State University Chancellor Office
08.2019 - 07.2020
Package Handler
UPS
01.2018 - 08.2019
Camp Counselor
Pleasant Homes Community Center
07.2017 - 08.2018
Some College (No Degree) - Computer And Information Sciences
Elizabeth City State University
High School Diploma -
Suitland High School
High School Diploma -
Charles H. Flowers High School
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