Isaiah Warner
Mount Laurel,NJ
Summary
Certified cybersecurity professional with expertise in network security, threat analysis, and systems administration. Skilled in troubleshooting, risk mitigation, and IT support across diverse environments. Proven ability to adapt quickly to changing conditions and efficiently solve complex issues. Committed to leveraging technical skills and certifications to enhance organizational security.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service Center Specialist
Burlington Coat Factory Corporate Office
Burlington, NJ
05.2024 - Current
- Troubleshoot Point of Sale (POS) systems, telephony, and mobile devices to ensure operational continuity.
- Administer user access and permissions via Active Directory, maintaining security protocols.
- Monitor and support application and server infrastructure, optimizing uptime and ensuring security compliance.
- Adapt quickly to evolving challenges and implement solutions under pressure to maintain service levels.
- Delivered exceptional customer service in a high-volume call center, resolving technical issues efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Computer Engineer Intern
Omega Systems
Mount Holly, NJ
06.2022 - 03.2024
- Managed and resolved server issues, ensuring minimal downtime and optimal system performance for client networks.
- Configured, monitored, and maintained server infrastructure, applying troubleshooting skills to identify and fix critical issues.
- Administered user accounts and security policies through Active Directory for various client environments.
- Administered and maintained firewalls, routers, and switches, ensuring optimal network performance for multiple clients.
- Utilized ConnectWise for efficient ticket management, documentation, and problem resolution, enhancing service delivery.
- Evaluated client systems, recommending and implementing architectural improvements to enhance security and functionality.
Education
Master of Science - Cyber Security
Rowan University
Glassboro, NJ12-2025
Bachelor of Science - Computer And Information Systems Security
Rowan University
Glassboro, NJ12-2024
Skills
- Network Security: Expertise in configuring and troubleshooting DHCP, DNS, LANs, WANs, and TCP/IP, including working with Cisco and Fortinet routers and switches
- System Administration: Proficient in managing Active Directory, Windows/Linux server administration, domain controllers, and cloud platforms (Microsoft Azure Active Directory)
- Cybersecurity Tools: Experienced in using Nessus, Wireshark for vulnerability scanning, and performing penetration testing in virtual environments (VMware, EXSI)
- Technical Tools & Software: Skilled with VMware vSphere, PuTTY, Linux CLI, and Cisco Packet Tracer for network simulation and administration
- Operating Systems: Familiar with Windows 7/10/11, Linux distributions, and Microsoft Server 2016
- Customer Support: Strong background in providing technical support in fast-paced environments, ensuring quick resolution of issues and high customer satisfaction
Certification
- CompTIA Security+
- Cisco Network Academy: Introduction to Cybersecurity
- Adult Mental Health First Aid
Timeline
IT Service Center Specialist
Burlington Coat Factory Corporate Office
05.2024 - Current
Computer Engineer Intern
Omega Systems
06.2022 - 03.2024
Master of Science - Cyber Security
Rowan University
Bachelor of Science - Computer And Information Systems Security
Rowan University
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