Summary
Overview
Work History
Education
Skills
Software
Timeline
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Isaiah Washington

Senior Associate Director Of Administration And Planning At Columbia University
Queens,NY

Summary

Enthusiastic and goal-oriented professional committed to providing institutional management through implementation of effective and comprehensive procedures for the operation and functioning of the institution, consistent with its philosophy, mission, values, and goals. Demonstrates an ability to build positive relationships with all levels of management and students. Results-driven and tenacious leader with strong capacity to utilize organizational and analytical skills to predict and solve problems that maximize operations. Exhibit outstanding oral and written communication skills. Proven ability to assume challenging roles, work under pressure to meet deadlines, and produce strong, sustainable results. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Strong leader and problem-solver dedicated to streamlining operations to optimize and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Senior Associate Director of Administration

Columbia University
11.2022 - 11.2023
  • Conducted meetings with student groups to discuss their academic progress, policy knowledge, and any necessary
    program adjustments and prepared monthly reports to the Director.
  • Coordinated major program projects as assigned by the Director, ensuring their timely and successful completion.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability for over 400 student groups
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Attended relevant conferences, seminars, and workshops to stay informed about industry trends and
    best practices.
  • Continuously monitored industry trends to identify new opportunities for growth and competitive advantage.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed vendor expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Actively contributed to the implementation and advancement of new initiatives within the Administration and Planning Department.
  • Collaborate with the Director on long-term planning and program evaluation to ensure enhancements .
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers and other staff.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Assistant Administrator

NEW YORK UNIVERSITY
02.2016 - 11.2022
  • Create intricate and clear on-boarding training program for incoming employees designed to increase efficiency of incoming employees
  • Establish performance standards for service and productivity; prepare and disseminate metrics detailing departmental performance
  • Manage and adjust financial accounts for over 2,000 NYU faculty and students, as per departmental protocol
  • Facilitated issuance of refunds to students in compliance with title IV Federal Refund Policy
  • Mediate agreements with loan institutions and students regarding federal loans
  • Prepare instructional material for parents and students regarding online payment accounts
  • Lead complete review of operational student accounts and correct ineffective systems
  • Monitor multiple databases to keep track of all university accounts receivables and accounts payable
  • Organize and construct employee work schedules.
  • Maintained digital databases, physical files and area logs.
  • Evaluated correspondence, contracts and other business documentation for accuracy.
  • Collected, validated, and distributed information to employees.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.

Master of Health Administration Intern Patient Portal Technician

LONG ISLAND SELECT HEALTHCARE
01.2019 - 05.2019
  • Analyzed and created data sets in ECW (e clinical works) for over 500 potential patient portal enrollees which provided staff with organized and updated information on status of their patient portal
  • Presented training course to Healthcare providers on explaining features and utilization of patient portal
  • Assisted healthcare providers in troubleshooting log issues on patient portal website
  • Tracked and measured patient portal usage continually, maintained constant awareness of usage levels and performed formal usage reviews
  • Led meetings with executive board on ways to improve patient portal for better efficiency
  • Planned and executed log in protocol for patients to enroll in patient plans
  • Led complete review of marketing strategy and potentially ineffective practices, resulting in effective marketing and outreach to potential enrollees.

Assistant Administrator

SUNY DOWNSTATE MEDICAL CENTER
02.2015 - 06.2015
  • Coordinated creation, revision, and review of operational safety policies within emergency department
  • Directed and evaluated workshops concerning Emergency evacuation strategies and drills for 200 staff members
  • Consulted staff to evaluate improvements while understanding hospital safety
  • Recruited, trained and managed volunteers
  • Coordinated, and conducted supportive services to meet needs of incoming residents
  • Prepared for HIPAA and Joint Commission reviews, made required brochures and pamphlets available to patients in all clinics
  • Contributed and participated in community education projects to foster widespread understanding of prevention and treatment of illnesses
  • Coordinated training records, correspondences, and participated in scheduling for staff training
  • Ensured smooth transition of residents into new environment.

Education

Master of Health Administration - Health Administration

Hofstra University
Hempstead, NY
09.2017 - 2019.05

Bachelor of Science - Community Health

Hofstra University
Hempstead, NY
09.2010 - 2015.05

Skills

Client & Vendor Relations Managementundefined

Software

Microsoft Office

Google Sheets

Google Docs

Timeline

Senior Associate Director of Administration

Columbia University
11.2022 - 11.2023

Master of Health Administration Intern Patient Portal Technician

LONG ISLAND SELECT HEALTHCARE
01.2019 - 05.2019

Master of Health Administration - Health Administration

Hofstra University
09.2017 - 2019.05

Assistant Administrator

NEW YORK UNIVERSITY
02.2016 - 11.2022

Assistant Administrator

SUNY DOWNSTATE MEDICAL CENTER
02.2015 - 06.2015

Bachelor of Science - Community Health

Hofstra University
09.2010 - 2015.05
Isaiah WashingtonSenior Associate Director Of Administration And Planning At Columbia University