Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Washington

Martinsburg

Summary

Dynamic and motivated FC Associate at Amazon with proven expertise in warehouse safety and packing efficiency. Recognized for enhancing customer satisfaction through timely order fulfillment and effective team collaboration. Skilled problem solver with excellent learning and listening skills, also train in forklift operation, receiving, stowing product and committed to continuous improvement. While making sure to ensure a clean and organized workspace while optimizing product placement for increased accessibility and safe workspace.

Overview

3
3
years of professional experience

Work History

FC Associate

Amazon
06.2024 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
  • Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
  • Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
  • Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
  • Participated in continuous improvement projects aimed at optimizing warehouse processes for increased productivity.

FC Associate

Amazon
11.2023 - 01.2024
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
  • Improved warehouse efficiency by streamlining processes and optimizing storage layouts.
  • Used hand-held scanners to sort items into specific categories.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Followed company policies and procedures to produce consistent work results.

Body Shop Assistant

Frederick Motor Company
11.2022 - 08.2023
  • Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
  • Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
  • Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
  • Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
  • Demonstrated strong problem-solving skills in identifying issues with repair processes and developing effective solutions quickly.
  • Contributed to a safe working environment by adhering to safety guidelines and reporting potential hazards promptly.
  • Improved workflow by assisting technicians with vehicle disassembly, repair, and reassembly tasks.
  • Promoted company reputation by delivering exceptional service both in-person and over the phone when interacting with customers or insurance representatives.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Reassembled and replaced parts to complete body repairs.

Cashier

Sheetz
11.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Diploma -

Spring Mills High School
Martinsburg, WV
05.2022

Skills

  • Warehouse safety
  • Packing efficiency
  • Loading and unloading
  • Order picking
  • Time management
  • Workplace organization
  • Shipping and receiving
  • Product packaging
  • Forklift operation
  • Team collaboration
  • Safety compliance
  • Hand-eye coordination
  • Space utilization
  • Troubleshooting techniques
  • Product Inspections
  • Order verification
  • Pallet jack usage
  • Teamwork and collaboration
  • Customer service
  • Critical thinking
  • Decision-making
  • Quick learner
  • Excellent communication
  • Safety processes and procedures
  • Physical stamina
  • Motivated team player
  • Heavy lifting
  • Product inspection
  • Staff training
  • Exceptional time management skills
  • Organization and categorization
  • Dependable and reliable
  • Performance improvement

Timeline

FC Associate

Amazon
06.2024 - Current

FC Associate

Amazon
11.2023 - 01.2024

Body Shop Assistant

Frederick Motor Company
11.2022 - 08.2023

Cashier

Sheetz
11.2021 - 08.2022

Diploma -

Spring Mills High School

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