Isaiah Welch
Las Vegas
Summary
Highly-motivated and energetic employee with desire to take on new challenges. Strong worth ethic, ability to work without cutting corners. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Catering Conference Manager
The Venetian Resort Hotel Casino
07.2024 - Current
- Knowledge of function room capacities and various setups, space blocking, menus and pricing, guarantee policies, corkage fees, food handling policies, service charges, miscellaneous pricing (floral, entertainment, etc.), shipping/receiving policies, and lost and found policies
- Created customized banquet setups and developed food and beverage BEOs and diagrams to meet clients' specific preferences
- Handle client calls efficiently and met with clients to finalize the details of their functions
- Maximized conference quality by expertly managing budgets, ensuring adherence to financial constraints.
Convention Concierge
The Venetian Resort Hotel Casino
12.2023 - 06.2024
- Engaged with customers using timely and professional responses via telephone, email, and in-person.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Lead Porter
The Venetian Resort
07.2022 - 11.2023
- Supervised, trained and guided team by coaching on daily activities.
- Prepare and distribute assignments.
- Direct others in completion of a task or assignment. Render advice and provide judgment on information gathered.
- Communicated daily schedule and delegated work to employees.
- Monitored employee productivity to provide constructive feedback and coaching.
- Set up ballrooms according to diagrams and BEO's provided.
Banquet Events Houseman
Marriot Hotel
05.2017 - 07.2022
- Tear-down and set up meeting rooms and event spaces daily. This may include stripping the room of all its furniture and vacuuming the floors, resetting the room prior to the BEO.
- Develop and maintain positive working relationships with others.
- Set up, stock, and maintain work areas.
- Set up Ballrooms according to diagrams.
- Help servers carrying trays and buss tables.
- Welcome and acknowledge all guests.
- Assisted in housekeeping when our staff team is short of workers.
Custodial Worker
Summer Youth Employment Program
06.2017 - 08.2017
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Discarded cardboard boxes and trash in compactors and balers.
Education
High School Diploma -
Cleveland Heights High School
University Heights, OHSkills
Training and Development
Catering oversight
Multitasking
Banquet event orders
Teamwork
Organizational skills
Public speaking
Excellent communication
Education and Training
other,University Heights, OH
Timeline
Catering Conference Manager
The Venetian Resort Hotel Casino
07.2024 - Current
Convention Concierge
The Venetian Resort Hotel Casino
12.2023 - 06.2024
Lead Porter
The Venetian Resort
07.2022 - 11.2023
Custodial Worker
Summer Youth Employment Program
06.2017 - 08.2017
Banquet Events Houseman
Marriot Hotel
05.2017 - 07.2022
High School Diploma -
Cleveland Heights High School
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