Overview
Work History
Education
Skills
Leadership Experience Activities
Projects
Timeline
Generic

Isaiah Williams

Atlanta,Georgia

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Atlanta Autostar
Scottdale, GA
01.2023 - 02.2024
  • Processed invoices for payment using accounting software applications.
  • Composed correspondence, reports and meeting notes.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Directed customer communication to appropriate department personnel.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Coordinated appointments, meetings and conferences.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Took vehicle inventory.
  • Created accounts payable for vehicle service.
  • Maintained website and uploaded pictures of inventory.
  • Pick up and transported vehicles from auctions to different locations for service.
  • Prepared contacts and title documents for closing.
  • Created detailed reports on customer activity, including purchase history and preferences.
  • Assisted in setting up automated processes within the CRM system to improve customer experience.
  • Monitored KPIs and provided feedback on performance of CRM campaigns.

Salesperson

Atlanta Autostar
Scottdale, GA
06.2022 - 12.2022
  • Developed and implemented strategies to meet sales quotas.
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints promptly and efficiently.
  • Provided personalized service to build relationships with customers.
  • Generated new business opportunities through cold calling campaigns.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Collaborated with team members to develop effective sales plans.
  • Advised customers on the latest product features and benefits.
  • Compiled reports on sales activity, progress towards goals, and other metrics.
  • Utilized CRM software tools to track leads, manage accounts, and document conversations.
  • Educated customers about products and services offered by the company.
  • Created presentations that showcased company's capabilities and offerings.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Developed eye for detail and suggested accessories to complement purchase.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Contacted new and existing customers to outline benefits of products.
  • Used CRM database to track referral and appointment data.
  • Leveraged CRM system to manage sales activities and track sales performance.

Golf House Grill Attendant

Druid Hills Golf Club
Atlanta, GA
08.2021 - 06.2022
  • Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
  • Provided excellent customer service by anticipating customer needs and responding quickly to requests.
  • Kept accurate records of sales transactions for end-of-shift reports and audits.
  • Set up work stations prior to restaurant opening to improve speed during busy periods.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Distributed food to service staff for prompt delivery to customers.
  • Cleaned kitchen equipment such as grills, ovens, stoves and microwaves after each shift.
  • Operated cash register accurately to process customer orders correctly.
  • Performed daily inventory counts of all food items used in the preparation of meals.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Received and stored food and supplies.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Resolved customer complaints promptly in a professional manner while following established procedures.
  • Greeted customers, answered questions and provided information about menu items.
  • Checked expiration dates on all food products before serving to customers.
  • Packaged orders for takeout customers properly using appropriate containers or bags as necessary.
  • Ensured compliance with health department regulations regarding storage and handling of food products.
  • Assisted in unloading product deliveries from vendors as needed.
  • Assisted in training new employees on proper techniques for operating kitchen equipment safely.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with others to discuss new opportunities.

Student Marketeer

Red Bull
Atlanta, GA
06.2020 - 12.2021
  • Assisted in the development of digital marketing campaigns for clients, including email, SEO and SEM, and social media.
  • Developed content for websites, blogs, and social media platforms to increase brand awareness.
  • Researched potential customers to identify target audiences through surveys and focus groups.
  • Analyzed website metrics such as page visits and conversions to measure success of campaigns.
  • Conducted keyword research and analysis to optimize search engine optimization efforts.
  • Collaborated with design team on graphic elements for digital campaigns such as logos, banners.
  • Managed customer relationships through various channels such as email and social media networks.
  • Monitored competitors' activities by analyzing their online presence across multiple channels.
  • Participated in brainstorming sessions to develop ideas for innovative campaigns.
  • Provided support in launching new products or services via digital channels.
  • Monitored web traffic to analyze website performance.
  • Monitored performance of campaigns using analytics software such as Google Analytics.
  • Assisted in the development of online advertising campaigns to generate leads and increase brand awareness.
  • Provided training and guidance on effective use of digital tools such as CRMs or CMS systems.

Education

Real Estate License - Real Estate

Barney Fletcher School
Atlanta, GA
12-2023

BBA Pre-Real Estate -

Georgia State University, J. Mack Robinson College of Business

High School Diploma -

Druid Hills High School

Dual Enrollment -

Georgia Piedmont Technical

Skills

  • Minute Taking
  • Filing
  • Bookkeeping
  • Presentation Design
  • Check Processing
  • Calendar Management
  • Database Management
  • Report Writing
  • Clerical Support
  • Mail Handling
  • Document Control
  • Proposal Writing
  • Digital Archiving
  • Invoice Processing
  • Meeting Planning
  • Expense Reporting
  • Appointment Scheduling
  • Office Administration
  • Data Entry
  • Memo Preparation
  • Scheduling
  • Research
  • Spreadsheet Management
  • Workflow Optimization
  • Reception Oversight
  • Technical Support
  • Records Management
  • Time Management
  • Strategic Planning
  • Inventory Systems
  • Strong Problem Solver
  • Project Management
  • Multitasking and Prioritization
  • Cash Deposit Preparation
  • Paperwork Drafting
  • Complex Problem-Solving
  • Credit Checks
  • Project Planning
  • Customer Relations
  • Grammar
  • QuickBooks Expert
  • Recordkeeping
  • Transporting Files
  • Spreadsheets
  • Payroll and Budgeting
  • Microsoft Word
  • Timeline Planning and Management
  • Microsoft Excel
  • Microsoft Office Suite
  • Customer Service
  • Inventory Supplies
  • Microsoft PowerPoint
  • Risk Management
  • Microsoft Outlook
  • Accounting Skills
  • Critical Thinking
  • Phone Call Answering
  • Attendance Records Preparation
  • Coordination
  • Data Analysis
  • Campaign tracking
  • Google Analytics
  • Keyword Research
  • Social Media Marketing

Leadership Experience Activities

  • Dominion City Decatur, Decatur, GA, Youth Pastor, 11/2020 - Present, Planned youth and community outreaches for the church, Host youth services and activities
  • DC Next Generation, Decatur, GA, Leader, 12/2020 - Present, Leads youth bible studies, Leads weekly prayer meetings, Responsible for the spiritual group of new members
  • Future Business Leaders of America, Atlanta, GA, President, Spring 2021, Won the Impromptu Speaking competition at the region and state championship
  • Druid Hills Track Team, Atlanta, GA, Team Captain, 01/2018 - 05/2020

Projects

Business Canvas Project, 01/2022 - 05/2022

Timeline

Administrative Assistant

Atlanta Autostar
01.2023 - 02.2024

Salesperson

Atlanta Autostar
06.2022 - 12.2022

Golf House Grill Attendant

Druid Hills Golf Club
08.2021 - 06.2022

Student Marketeer

Red Bull
06.2020 - 12.2021

Real Estate License - Real Estate

Barney Fletcher School

BBA Pre-Real Estate -

Georgia State University, J. Mack Robinson College of Business

High School Diploma -

Druid Hills High School

Dual Enrollment -

Georgia Piedmont Technical

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Isaiah Williams