Isaiah Williams
Santa Fe,NM
Summary
Self-motivated professional highly experienced in guest services and helping guests with any concerns they may have while also managing an establishment. Extremely reliable coupled with a pleasant personality excellent at problem solving, Quick to adapt, and communicating with others to maintain a positive environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Schulte Hospitality Group
Santa Fe, NM
12.2023 - Current
- Ensured high level of customer satisfaction
- Ensures seamless guest arrivals and departures
- Ensured proper balancing of guest accounts
- Trained other front desk agents
Assistant Manager
BAM! Pizza management company
Los Alamos, NM
05.2023 - 11.2023
- Assistant Manager
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Assisted in recruiting and training
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Monitored inventory levels of food items used during meal services.
- Greeted customers upon arrival in the dining area.
- Cleaned kitchen areas, equipment and utensils.
- Performed variety of duties related to food service.
- Followed recipes and customer requests to prepare meals.
Assistant Manager
BAM! Pizza
Santa Fe, NM
09.2023 - 10.2023
- Communicated regularly with customers to gain insights into their needs.
- Ensured superior level of customer care
- Managed customer service inquiries and complaints in a timely manner.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Supervised food preparation, ordering of supplies, and inventory control.
Assistant Manager
BAM! PIZZA MANAGMENT INC
Plano, TX
12.2022 - 04.2023
- Assistant Manager
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Assisted in recruiting and training
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Monitored inventory levels of food items used during meal services.
- Greeted customers upon arrival in the dining area.
- Cleaned kitchen areas, equipment and utensils.
- Performed variety of duties related to food service.
- Followed recipes and customer requests to prepare meals.
Education
GED -
Youthworks
Santa Fe, NM05.2021
Skills
- Assistant Manager Experience
- Food Preparation
- POS
- Baking
- Food safety
- Kitchen experience
- Culinary experience
- Guest Services
- Kitchen Management Experience
- Meal Preparation
- Restaurant Experience
- Microsoft Word
- Microsoft Outlook
- Food Production
- Cooking
- Inventory Control
- Restaurant Management
- Multi-Line Phone Systems
- Supply Stocking
- Greeting guests
- Records Management
- Customer Service Management
- Reliability
- Adaptability
- POS Systems
- Food presentation
- Staff Supervision
- Sanitation Standards
- Portion Control
Certification
- Food Handler Certification, 06/01/23, 06/01/26
- ServSafe
Accomplishments
Domino's store #6932
- Employee of The Month: February 2023
Domino's store #9309
- Employee of the month June 2023/ August 2023
References
References available upon request.
Timeline
Hotel Front Desk Clerk
Schulte Hospitality Group
12.2023 - Current
Assistant Manager
BAM! Pizza
09.2023 - 10.2023
Assistant Manager
BAM! Pizza management company
05.2023 - 11.2023
Assistant Manager
BAM! PIZZA MANAGMENT INC
12.2022 - 04.2023
GED -
Youthworks
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