Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Isaiah Wilson

Cincinnati,OH

Summary

Dynamic leader with a proven track record at Kroger for elevating customer satisfaction through expert complaint resolution and staff training. Excelled in metric tracking and team building, significantly enhancing operational efficiency. Skilled in problem-solving and time management, adept at fostering strong relationships and ensuring information security. Passionate about driving success and achieving remarkable results.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Kroger
Cincinnati, OH
03.2024 - Current
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Assigned work and monitored performance of project personnel.

Human Resources Specialist

United States Army Reserve
Fort Thomas, KY
05.2023 - Current
  • Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Developed and implemented new employee onboarding process.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Developed metrics and reports to analyze HR effectiveness and identify areas for improvement.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Crew Leader

Renew Landscaping
Cincinnati, Ohio
02.2018 - 02.2023
  • Developed work schedules to ensure adequate staffing levels.
  • Advised customers on plant, flower or shrubbery care.
  • Built pergolas, retaining walls, decks, and large, and small scale water features to enhance grounds.
  • Cleared pathways of overgrowth, debris, and snow to reduce hazards.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Provided knowledgeable advice about plant selection for customers' landscapes.
  • Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
  • Applied mulch and burlap coverings to bushes and trees for winter.
  • Participated in snow removal services during winter months.
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.

Education

Certificate - Human Resources Training

Fort Jackson
Columbia, SC
10-2023

High School Diploma -

Taylor High School
Cleves, OH
02-2017

Skills

  • Complaint resolution
  • Training and mentoring
  • Metric tracking
  • Staffing coordination
  • Problem-solving
  • Team building and leadership
  • Conflict management
  • Customer focused
  • Work prioritization
  • Excellent time management skills
  • Cash handling
  • Relationship building
  • Information security
  • Decision-making
  • Skilled multi-tasker

Affiliations

  • In two different men's basketball leagues
  • Teaching my daughter about basketball, and going places with her and my wife
  • spending every sunday with my grandparents and family to watch the bengals

Accomplishments

  • Had the third highest PT score when at Fort Jackson training
  • Graduated training with a 98 percent test average
  • was promoted twice within the two years i have been in Army

Timeline

Customer Service Manager

Kroger
03.2024 - Current

Human Resources Specialist

United States Army Reserve
05.2023 - Current

Crew Leader

Renew Landscaping
02.2018 - 02.2023

Certificate - Human Resources Training

Fort Jackson

High School Diploma -

Taylor High School

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Isaiah Wilson