Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Wohlfeil

Portland

Summary

With over 7+ years of experience, a dedicated professional committed to delivering exceptional customer service and achieving results. Excels at addressing customer needs and resolving issues efficiently, ensuring satisfaction. Known for reliability and adaptability, a valuable team player with effective communication skills. Throughout career, fostered collaborative environments and consistently driven customer satisfaction. Possesses a proven ability to type and generate bank official documents with outstanding speed and accuracy.

Overview

5
5
years of professional experience

Work History

Customer Correspondence Representative

Wells Fargo
01.2023 - Current
  • Respond to customer needs through written correspondence.
  • Typing and generating bank official documents
  • Communicate with internal resources to provide the best information for customers.
  • Adhere to strict quality assurance guidelines.
  • Manage and exceed individual performance metrics.
  • Maintain and organize an up to date Microsoft Excel spreadsheet that logs all work to be completed.

Escalated Complaints Specialist

Wells Fargo
07.2021 - 01.2023
  • Research and remediate complex customer complaints.
  • Manage and maintain a queue of 20 or more complaints at any given time.
  • Manage multiple tasks and completing all work prior to a given deadline.
  • Use verbal and written communication methods to provide resolution to customers.
  • Work independently or collaborative setting to meet performance expectations and to provide the best resolutions to customers.
  • Adhere to all Federal regulations, state laws, bank policies, processes, and procedures.


Customer Success Specialist 4 - Team Lead

Wells Fargo
07.2020 - 07.2021
  • Manage performance and development of credit card servicing specialists.
  • Successfully guided team to improved metrics in all performance categories.
  • Create action plans as part of coaching for bankers of varying tenure.
  • Handle complex customer concerns and escalated issues by taking phone calls on the escalated resource line.
  • Excelled in all individual performance metrics.

Education

Spokane Falls Community College
Spokane, Washington

High School Diploma -

Mt. Spokane High School
Spokane, Washington
06.2013

Skills

  • Telephone reception
  • Data entry proficiency
  • Proficient in Microsoft Office
  • Deadline Management
  • Assignment Fulfillment
  • Team Collaboration Skills
  • Proficient in Multi-System Navigation
  • Proficient in Conflict Resolution
  • Proficient Decision-Making
  • Experienced in Leading Diverse Teams
  • Customer support

Timeline

Customer Correspondence Representative

Wells Fargo
01.2023 - Current

Escalated Complaints Specialist

Wells Fargo
07.2021 - 01.2023

Customer Success Specialist 4 - Team Lead

Wells Fargo
07.2020 - 07.2021

Spokane Falls Community College

High School Diploma -

Mt. Spokane High School

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Isaiah Wohlfeil