Isaiah Wright
Decatur,GA
Summary
Dynamic account manager with over 7 years of experience in cultivating strong client relationships and driving revenue growth. Proven track record of exceeding sales targets through strategic account planning and exceptional customer service. Adept at identifying client needs and delivering tailored solutions that enhance satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Agency Account Manager
Accenture Consulting/ Pinterest
06.2023 - Current
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Collaborated with cross-functional teams to design and execute successful campaigns that drove measurable results for clients.
- Increased agency revenue by skillfully negotiating budgets and effectively upselling products or services to clients.
- Demonstrated adaptability by managing various types of accounts across diverse industries while remaining knowledgeable about each client's unique goals and challenges.
- Streamlined internal processes for efficient project management, meeting deadlines and ensuring high-quality deliverables to clients.
- Managing 35 high quality, high spending accounts proactively providing solutions to obtain revenue goal
- Exceed sales goals of over 600k per quarter
Direct Account Manager
Accenture Consulting/ Pinterest
03.2023 - 05.2023
- Increased client satisfaction by building strong relationships and addressing needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed customized account plans for clients to help accounts achieve business goals.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Set and achieved company defined sales goals of over 300k
- Managed over 180 client account, conducting an average of 3 meetings per day to discuss optimization strategies aimed at driving revenue growth
Account Manager
CareTrack Health
09.2022 - 03.2023
- Strategic planning with existing clients to maintain business and look for opportunities for growth
- Customer relations management of multiple existing client
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Work with dedicated client accounts to ensure open communication and ensure the client needs are met
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members Identify on-site educational opportunities with our client's staff
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
Regional Office Manager/ Regional Account Manager
JW Healthcare Consultants
08.2017 - 09.2022
- Run reports showing progress in HEDIS and Quality measures
- Assessed employee performance regularly providing constructive feedback enabling targeted professional growth.
- Collaborated with other regional managers to share best practices, streamline operations, and increase overall organizational efficiency.
- Knowledge of diverse EHR systems such as Greenway, EPIC, Practice Analytical, Eclinical works etc
- Responsible for account management of medical practices operational problems and inefficiencies
- Responsible for the attestation of quality measures at the end of each year
- Conducted monthly presentations for the CEO showing progress in measures, workflows and overall efficiency
- Conduct monthly, quarterly, and yearly in person OSHA inspections for medical offices managed by the company
- Monitor and coordinate upcoming safety inspections and safety issues that occur within the facility
- Appoint Safety Officers in each location and create procedures to ensure safety for all staff
- Coordinate yearly training emergency procedures and training for staff in all locations
- Spearheaded process improvements resulting in shorter turnaround times for client inquiries or requests.
- Oversaw human resources functions such as recruitment, onboarding, training, and performance evaluations to maintain a skilled workforce in the region.
- Championed the adoption of new software systems enhancing office productivity and facilitating seamless collaboration between teams across multiple locations.
- Designed and organized product packages for presentations and sold to 12 clients.
Education
Bachelor of Science in Healthcare Management -
Clayton State University
Morrow, GA12.2019
Skills
- SEO Knowledge
- Project Management
- Trend Analysis
- Sales Strategy
- Data Analysis
- Social Media Strategy
- Analytical Reporting
- Multicultural Marketing
- Campaign execution
- Digital marketing expertise
- Operations Management
- Relationship Building
- Agency operations
- Data entry skills
Personal Information
Title: ACCOUNT MANAGER
Timeline
Agency Account Manager
Accenture Consulting/ Pinterest
06.2023 - Current
Direct Account Manager
Accenture Consulting/ Pinterest
03.2023 - 05.2023
Account Manager
CareTrack Health
09.2022 - 03.2023
Regional Office Manager/ Regional Account Manager
JW Healthcare Consultants
08.2017 - 09.2022
Bachelor of Science in Healthcare Management -
Clayton State University
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