Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ISAIAH YOUNG

Philadelphia,PA

Summary

Versatile professional adept at quickly adapting to new environments, demonstrating a proven ability to acquire and apply knowledge effectively. Strong commitment to continuous learning and skill development highlighted by a successful track record of navigating organizational changes. Core competencies include problem-solving, analytical thinking, and effective communication.

Overview

7
7
years of professional experience

Work History

Pro

Apple Inc.
Willow Grove, PA
01.2021 - Current
  • Cultivated an inclusive team culture that encourages idea-sharing.
  • Persistently sought avenues for growth and knowledge expansion.
  • Encouraging teammates to actively engage in self-development through training initiatives.
  • Drove business success with continuous revenue growth, culminating in $1.2 million.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Expert

Apple Inc.
Willow Grove, PA
01.2019 - 02.2020
  • Generated $1.1 Million in sales revenue in 2021.
  • Secured success by implementing creative strategies for clients.
  • Provided support to staff members needing accessibility aid.
  • Enhanced onboarding process by assisting in core training modules and providing continued guidance.
  • Utilized various software and tools to streamline processes and optimize performance.

Specialist

Apple Inc.
Willow Grove, PA
09.2017 - 01.2019
  • Proactively sought feedback for role refinement.
  • Enhanced decision quality to navigate complex systems to their completion.
  • Facilitated development of staff and clients by imparting crucial information.
  • Coordinated with other departments to ensure efficient workflow processes.

Education

Certificate - Project Management

Coursera
01-2025

Certificate - Google IT

Coursera
01-2025

Associates Degree - Communications

Bloomsburg University
01.2017

Skills

  • Team Leadership
  • Analytical Problem Solving
  • Creative Photography Skills
  • Ableton Proficiency
  • Experience with Adobe Tools
  • Skilled in Logic Pro X Audio Production
  • Strategic Task Organization
  • Effective Communication
  • Team-Oriented Collaboration
  • Customer Relations
  • Help Desk Support
  • Device Configuration
  • Apple Product Expertise
  • Cross-functional Support
  • Customer Service Expert
  • System Optimization
  • Collaborative Team Player
  • Training Materials Development

Accomplishments

  • Led and supported demonstrations and training sessions for Apple Vision Pro customers, becoming the Lead Support
  • Led the launch of Apple Intelligence as the Lead Support through meetings, training sessions, and product demonstrations
  • Consistently achieved over $1 million in sales revenue from 2020 to 2024

Timeline

Pro

Apple Inc.
01.2021 - Current

Expert

Apple Inc.
01.2019 - 02.2020

Specialist

Apple Inc.
09.2017 - 01.2019

Certificate - Project Management

Coursera

Certificate - Google IT

Coursera

Associates Degree - Communications

Bloomsburg University

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ISAIAH YOUNG