ISAIAH ZAMY
Winter Park, Orlando,FL
Summary
I can say with confidence I am a reliable and versatile team member with open ears ready to learn new things and apply skills I've mastered from previous jobs. Experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.
Overview
4
4
years of professional experience
Work History
Shift Lead Supervisor
Walgreens
04.2025 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Held monthly financial review with department managers and supervisors.
- Enforced company policies and regulations with employees.
- Built relationships with customers and managed accounts to drive revenue and profit.
Call Center Representative
GMS Connect
09.2024 - 02.2025
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volume while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with existing clients by addressing their concerns and offering appropriate resolutions to issues.
Retail Sales Associate
Dillards Clearance
10.2023 - 03.2024
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Team Member/Cashier
Five Below
10.2021 - 01.2022
- Hired for the seasonal position during Christmas time rush, I performed daily store opening and closing duties, cashiering and making sure all store policies were followed throughout the shift.
Education
Accelerated Skills Training - Health Care Administration
Valencia College
Orlando, FL05.2026
Skills
- Multitasking Skills
- Creative Problem Solving Skills
- Team collaboration
- Excellent Communication Skills
- Hospitality service expertise
- POS system operations
- Cleaning and sanitizing
- Flexible Hours
- Food safety measures
- Cash handling
- Exceptional customer service
- Scheduling expertise
- Staff motivation
- Performance metrics
- Sales strategies
Accomplishments
Consistently receive good critique and reviews from current employer.
Timeline
Shift Lead Supervisor
Walgreens
04.2025 - Current
Call Center Representative
GMS Connect
09.2024 - 02.2025
Retail Sales Associate
Dillards Clearance
10.2023 - 03.2024
Team Member/Cashier
Five Below
10.2021 - 01.2022
Accelerated Skills Training - Health Care Administration
Valencia College
DETAILS
Creatively driven I can assure I bring forth ways to improve any space I am working in.
ADDITIONAL EDUCATION
Taking graphic design for most of my high school years I decided to work on my skills in college. I plan on transferring to UCF after receiving my associates in arts at Valencia college.