ISAIAH ZAMY
Winter Park, Orlando,FL
Summary
Blessed with knowledgeable leader like resilience and a strong track record of leading teams efficiently and maintaining high operational standards. Successfully managed shift operations, ensuring seamless workflow and adherence to company policies. Demonstrated excellent leadership and problem-solving skills, fostering collaborative team environment.
Overview
4
4
years of professional experience
Work History
Manufacturing Coordinator
Walgreens
Winter Park, FL
04.2025 - Current
- Facilitated communication between departments to streamline workflows and resolve issues.
- Coordinated with suppliers to ensure timely delivery of materials, reducing inventory costs and lead times.
- Ensured compliance with regulatory requirements by maintaining strict adherence to industry standards and best practices throughout the manufacturing process.
- Boosted on-time delivery rates by closely monitoring production schedules and addressing potential bottlenecks.
- Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
- Reviewed production schedules and streamlined processes.
Call Center Representative
GMS Connect
09.2024 - 02.2025
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volume while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with existing clients by addressing their concerns and offering appropriate resolutions to issues.
Administrative Assistant
ECHO UES
Orlando, USA
10.2023 - 03.2024
- Coordinated scheduling and calendar management for senior executives to optimize workflow efficiency.
- Assisted in the preparation of meeting materials and presentations, ensuring clarity and accuracy.
- Facilitated onboarding processes for new hires, contributing to team integration and support resources.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Remote Tutor
Purdue Global University
10.2021 - 01.2022
- Facilitated one-on-one tutoring sessions, adapting teaching methods to individual learning styles.
- Created a positive learning environment that encouraged student participation and confidence.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Encouraged students to set and achieve personal academic goals, leading to sense of accomplishment and increased motivation.
Education
Accelerated Skills Training - Health Care Administration
Valencia College
Orlando, FL05.2026
Skills
- Multitasking Skills
- Creative Problem Solving Skills
- Team collaboration
- Excellent Communication Skills
- Hospitality service expertise
- Flexible Hours
- Exceptional customer service
- Scheduling expertise
- Performance metrics
- Sales strategies
Accomplishments
Consistently receive good critique and reviews from current employer.
DETAILS
Creatively driven I can assure I bring forth ways to improve any space I am working in.
Timeline
Manufacturing Coordinator
Walgreens
04.2025 - Current
Call Center Representative
GMS Connect
09.2024 - 02.2025
Administrative Assistant
ECHO UES
10.2023 - 03.2024
Remote Tutor
Purdue Global University
10.2021 - 01.2022
Accelerated Skills Training - Health Care Administration
Valencia College