Isaiah Ace Ortega
Houston,TX
Summary
Detail-oriented individual with experience in technology and customer service. Handles repairs and troubleshooting for various cell phone models, ensuring customer satisfaction through effective communication and problem-solving. Committed to delivering high-quality service and maintaining a reliable workflow.
Overview
2
2
years of professional experience
Work History
Cell Phone Technician
Next Level Cell Phone Repair
Houston, TX
07.2024 - Current
- Diagnosed and repaired various cell phone models, ensuring high-quality service and customer satisfaction.
- Conducted software updates and troubleshooting for devices, improving operational efficiency in repairs.
- Utilized specialized tools for screen replacements and battery installations, enhancing repair turnaround times.
- Assisted customers with device issues, providing effective solutions and building rapport through excellent communication.
- Maintained inventory of parts and supplies, ensuring availability for timely repairs and reducing downtime.
- Trained new technicians on repair techniques and customer service best practices to enhance team performance.
- Stayed current on industry trends and emerging technologies to better assist customers with device issues.
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
- Conducted regular quality checks on repaired devices, ensuring long-lasting functionality postrepair.
- Streamlined repair processes for faster turnaround times and improved customer retention.
- Provided exceptional customer service through clear communication regarding repair timelines, costs, and expectations.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
High School Diploma -
FURR HIGH SCHOOL
Houston, TX05-2029
Skills
- Screen replacement
- Troubleshooting skills
- Battery replacement
- Software installation
- Glass removal
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Decision-making
- Self motivation
- Professionalism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cell Phone Technician
Next Level Cell Phone Repair
07.2024 - Current
High School Diploma -
FURR HIGH SCHOOL