Isaiahcurtis Gonzales
Temecula,CA
Summary
High-intensity, action-oriented leader with 4+ years of experience in autonomous vehicle systems, AI operations, and fleet-based environments. Proven ability to lead and motivate teams, optimize data collection workflows, and improve performance (30%+ efficiency gains, 25% incident reduction) in safety-critical settings. Expert in Autopilot concepts and troubleshooting; experienced in planning weekly data collection targets, auditing clips, and providing constructive feedback. Willing and able to travel domestically and internationally; flexible to afternoon/night/weekend schedules and on-call escalation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Autonomous Vehicle Operations Supervisor
Transdev
San Diego, CA
07.2022 - 02.2026
- Led AV fleet operations and AI data collection across multiple testing tracks, planning weekly data collection targets and tracking progress to ensure coverage and quality
- Supervised and coached 10-30+ vehicle operators, providing constructive feedback through weekly ride-alongs and clip audits to raise operator performance against KPIs
- Developed incident reporting protocols and troubleshooting procedures for vehicle-level testing, reducing repeat issues by 25% through targeted corrective actions and root cause analysis
- Utilized MS Office (Excel) and Salesforce to analyze collection metrics, measure weekly progress, and improve operational visibility, contributing to a 30% efficiency improvement
- Investigated incidents, performed root cause analysis, and coordinated corrective plans with engineering to address edge cases and improve dataset quality
- Conducted regular clip audits and ride-alongs to evaluate operator execution, escalating issues and coaching drivers to improve system reliability
- Managed shift scheduling, reviewed and approved timecards, expense reports, and travel requests to maintain compliance with company policies and ensure appropriate coverage
- Collaborated with engineering teams to document vehicle behavior and system issues, directly contributing operator-identified edge cases to the AI dataset
- Utilized MS Office skills to manage and analyze vehicle testing data, ensuring accuracy and efficiency for the vehicle testing leader
- Implemented process improvements that enhanced operational efficiency and workflow management.
- Oversaw daily operations to ensure compliance with safety and quality standards.
Autonomous Vehicle Operator / Trainer (Waymo Programs - Contract Support)
Transdev
Los Angeles, CA
07.2022 - 02.2026
- Conducted comprehensive real-world testing and data collection for AV platforms (Zeekr, JLR) across Los Angeles, San Diego, and Phoenix, contributing to fleet dataset improvement.
- Authored detailed educational materials and training documentation, incorporating quizzes and videos, to standardize onboarding processes for lidar, radar, and camera technologies.
- Designed and delivered comprehensive onboarding training using Google LMS, focusing on improving operational readiness and consistency for vehicle operators.
- Enhanced operator performance by delivering comprehensive training on vehicle systems and safety protocols across diverse testing tracks. Facilitated improvement through targeted feedback from performance evaluations and ride-alongs.
- Documented findings on edge cases and system behaviors from personal testing to support ongoing improvements in AI datasets.
- Executed vehicle operations with precision, maintaining compliance with traffic laws and company guidelines.
- Analyzed vehicle conditions during inspections, facilitating timely maintenance interventions and enhancing operational reliability.
Lead Computer Technician / IT Help Desk (L4, Remote)
GEEK FORCE USA INC
Riverside, CA
10.2023 - 01.2026
- Managed high-volume support tickets using Zendesk and ServiceNow, supporting macOS and Linux environments and leveraging strong computer skills to diagnose complex issues
- Resolved technical issues and improved resolution time by 25% through advanced troubleshooting and standardized documentation
- Maintained documentation for tracking, reporting, and audit readiness to ensure data integrity and handoff quality
- Trained and mentored team members to raise service quality and technical efficiency
- Led team in diagnosing and resolving complex hardware and software issues.
- Developed and implemented efficient troubleshooting protocols for client systems.
Private Driver (Contract)
Impromptu Transport LLC
Glendale, CA
04.2022 - 01.2024
- Delivered safe, reliable transportation services with a clean driving record; maintained situational awareness and adhered to strict safety protocols during all shifts
- Ensured timely and safe transportation of clients to various destinations.
- Maintained vehicle cleanliness and functionality through regular inspections and servicing.
Care Provider (Part-Time)
IHSS Adult Services Program
Victorville
03.2018 - Current
- Maintained high standards of customer care, safety, and communication in a sensitive environment, demonstrating reliability and adaptability while balancing multiple responsibilities
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Millcreek, UT05-2024
Associate of Science - Information Technology
Victor Valley College
Victorville04-2017
Skills
- AI Operations & Data Collection
- Autonomous Vehicle Systems (ADAS)
- Incident Reporting & Root Cause Analysis
- Data Collection Planning
- KPI Tracking & Performance Reporting
- MS Office (Excel, PowerPoint)
- MacOS
- Linux
- Windows
- Salesforce
- Zendesk
- ServiceNow
- Expense Reporting
- Troubleshooting & Diagnostics
Certification
- CompTIA Security+
- CySA+
- Network+
- A+
- Project+
- ITIL Foundation
Timeline
Lead Computer Technician / IT Help Desk (L4, Remote)
GEEK FORCE USA INC
10.2023 - 01.2026
Autonomous Vehicle Operator / Trainer (Waymo Programs - Contract Support)
Transdev
07.2022 - 02.2026
Autonomous Vehicle Operations Supervisor
Transdev
07.2022 - 02.2026
Private Driver (Contract)
Impromptu Transport LLC
04.2022 - 01.2024
Care Provider (Part-Time)
IHSS Adult Services Program
03.2018 - Current
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Associate of Science - Information Technology
Victor Valley College