Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah F. Gagnon

Universal City,TX

Summary

Six years’ experience in Air Force working in customer service and security field, using what I have learned from my experience to other fields of work in the civilian world. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated to following guidelines and maintaining a professional image. Pursues every opportunity to support team members and proactively address issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Northeast Lakeview College
10.2023 - 06.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.

Fast Food Employee

Chick-fil-A
12.2022 - 09.2023
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Trained newly hired employees on routine tasks and customer service.
  • Made change and returned correct cash and coin to patrons.
  • Suggested complementary items to orders to boost sales.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Brewed coffee and tea and changed out drink station syrups.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Customer Support Specialist

Personnelist, U.S. Air Force
11.2019 - 08.2022
  • Managed over 100 workers requiring assistance with security needs and access to organization distribution groups
  • Managed unit leave for members and maintained track of programs as necessary for monitoring leave
  • Kept accurate and up to date excel and pdf documents for manpower purposes and POC needs in times of emergency
  • Maintained programs necessary to grant members security access to drives and folders
  • Managed organization travel systems for on-job training requirements and assisted personnel as required for smooth transition.
  • Assisted new members of organization by granting access and permissions necessary for an individual's work
  • Assisted with maintenance work as required around the building
  • Assisted and lead events that took place around the squadron building requiring food runs, organization and equipment retrieval

Security Officer

Force Protection, U.S. Air Force
01.2018 - 07.2018
  • Managed security locations on flight lines and airfields while deployed in Kuwait
  • Oversaw proper workflow of over 100 personnel and civilian workers every day
  • Lead transportation of team members to and from different bases
  • Trained and operated with heavy machinery for six months for necessary duties
  • Qualified and trained with firearms and in firearms safety
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Education

Diploma -

William Howard Taft High School
San Antonio, TX
2016

Skills

  • Critical Thinking
  • Customer Engagement
  • Working with Teammates
  • Good with Numbers and Math
  • POS Terminal Operation
  • POS Systems
  • Reading Comprehension
  • Organization and Time Management
  • Employee Training and Supervision
  • Adaptability and Flexibility
  • Customer service

Timeline

Customer Service Representative

Northeast Lakeview College
10.2023 - 06.2025

Fast Food Employee

Chick-fil-A
12.2022 - 09.2023

Customer Support Specialist

Personnelist, U.S. Air Force
11.2019 - 08.2022

Security Officer

Force Protection, U.S. Air Force
01.2018 - 07.2018

Diploma -

William Howard Taft High School

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