Isaiah Guzman
Salinas,CA
Summary
A hardworking individual that is dependable and reliable, always on time and ready to work with a positive attitude. self motivated, team player, goes above and beyond to meet job standards and satisfaction.
Overview
11
11
years of professional experience
Work History
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
Gilroy, CA
07.2019 - Current
- Developed and maintained relationships with existing customers to ensure customer satisfaction.
- Conducted on-site visits to assess customer needs, build relationships, and identify opportunities for additional sales.
- Managed inventory levels of products on assigned routes to ensure adequate stock is available for customers' needs.
- Provided training and support for new route service representatives as needed.
- Resolved customer complaints in a timely manner and communicated resolutions back to the customer.
- Utilized effective problem solving techniques when addressing difficult customer situations.
- Performed regular maintenance checks on vehicles used in route service activities.
- Tracked order fulfillment from beginning to end to ensure accuracy and timeliness of deliveries.
- Collaborated with other departments within the company regarding route information or changes.
- Provided customers with product knowledge, pricing information, delivery schedules.
- Demonstrated excellent communication skills when interacting with customers both in person and over the phone.
- Participated in weekly team meetings to discuss performance metrics and areas of improvement.
- Organized paperwork associated with each stop made during routes such as invoices, bills of lading.
- Monitored competitor activities including pricing structures and marketing tactics.
- Promoted positive relationships with customers to maintain consistent sales.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
- Cross-sold additional products to customers depending upon merchandise needs.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Resolved customers' complaints regarding products or services.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Informed regular customers of new products or services and price changes.
Dispatcher
Organic Girl
Salinas, CA
08.2017 - 06.2019
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
Delivery Driver
pure water
Castroville, CA
07.2015 - 08.2017
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Cook Shift Leader
McDonald's
Salinas, CA
01.2013 - 06.2015
- Monitored food preparation to ensure quality standards were met.
- Organized the work area for efficient functioning during shifts.
- Resolved customer complaints in a timely manner.
- Managed cashiering duties such as counting money at the end of shift.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
Education
High School Diploma -
Mount Toro
Salinas, CA06-2014
Skills
- Sales proficiency
- Negotiation Tactics
- Upselling strategies
- Performance Tracking
- Merchandise Sales
- Route Management
- Team Support
- Vehicle Maintenance
- Vehicle safety
- Client Relations
- Issue Resolution
- Customer Retention
References
References available upon request.
Timeline
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
07.2019 - Current
Dispatcher
Organic Girl
08.2017 - 06.2019
Delivery Driver
pure water
07.2015 - 08.2017
Cook Shift Leader
McDonald's
01.2013 - 06.2015
High School Diploma -
Mount Toro
Similar Profiles
Jon PainterJon Painter
Sales Service Representative at CINTAS, Professional Uniform and Facility ServicesSales Service Representative at CINTAS, Professional Uniform and Facility Services
Richard Balderas IIIRichard Balderas III
Sales Service Representative at CINTAS, Professional Uniform and Facility ServicesSales Service Representative at CINTAS, Professional Uniform and Facility Services
Alvin OdenAlvin Oden
Sales Service Representative at CINTAS, Professional Uniform and Facility ServicesSales Service Representative at CINTAS, Professional Uniform and Facility Services