Isaiah Burgess
Columbus,Ohio
Summary
- Excellent communication and interpersonal skills
- Capable of working independently and using appropriate judgment
- Ability to receive directions and establish routine.
- Product knowledge, customer education and merchandise handling
- Reliable, punctual, flexible, with a team player attitude
- Strong physical ability: able to continuously lift, lower, push, pull, leverage and manipulate equipment.
Overview
19
19
years of professional experience
Work History
Valet & Valet Parking Attendant
Propark Mobility
12.2022 - Current
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Collaborated with hotel staff to address any guest concerns or special requests regarding their vehicles or belongings.
Assistant
Actions of Love
04.2020 - 10.2022
- Increased efficiency by implementing new processes and providing administrative support to management.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
Patient Transporter
Ohio Health
02.2021 - 08.2022
- Assist patients or lift patients into wheelchairs or stretchers
- Transport patients to various locations in the hospital for medical procedures
- Offer support, encouragement, and solace to patients
- Ensure patients are comfortable and safe during transit
- Monitor the scheduling system for transport requests and complete them promptly
- Deliver laboratory specimens, medical equipment, supplies, and mail
- Comply with health, safety, and sanitation regulations
- Provide information and directions to patients and visitors.
Delivery Driver
Zippy Recruiter
02.2019 - 03.2020
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Collaborated with other drivers to optimize coverage of assigned territories for maximum efficiency in package delivery times.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
Courier
AAustin Express
01.2018 - 01.2019
- Communicate with dispatchers, drivers and other team members to make deliveries
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
Mover & Package Handler
Move It Now
11.2016 - 01.2018
- Manage the loading and unloading of furniture from the previous location to its newly designated destination
- Assist the client in moving the things around relocation and placing these things in appropriate places
- Take inventories especially in moving the furniture to a long distant place and assure that there will be no defects and scratches in the load they are transporting
- Ensured timely completion of moving projects by effectively managing time and resources.
- Clean up the areas and assure that everything has been delivered to the exact location.
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
- Ensured safe transportation of items by properly loading and securing them in the moving truck.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Enhanced warehouse efficiency by streamlining package sorting and labeling processes.
Games Operator
Cedar Fair
03.2016 - 11.2016
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Enhanced player experience by providing exceptional customer service and maintaining a positive attitude.
- Maximized efficiency with thorough record-keeping of transactions, cash handling, and inventory management.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Increased game revenue by effectively promoting and explaining various games to guests.
- Assisted in team success by training new employees on rules, operations, and safety procedures for assigned games.
Sales Associate
F.Y.E
09.2013 - 03.2016
- Greet customers and assist in finding merchandise
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Upsell products to meet sales targets utilizing referral base and strong customer relationships
- Arrange products or merchandise to their respective areas
- Replenish stock and clean work area.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Preservation Coordinating Assistant
Good Word Cleaning & Property Management
01.2005 - 01.2014
- Occupancy verification and secure boarding
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Renovations.
- Enhanced property value by conducting thorough inspections and identifying necessary repairs.
- Streamlined property maintenance processes for increased efficiency and reduced turnaround times.
- Increased client satisfaction with timely completion of work orders and detailed status updates.
- Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Removed debris and waste from outdoor areas.
Education
Associate of Applied Science - Accounting
Columbus State Community College
Columbus, OH12.2026
High School Diploma -
Firestone High School
Akron, OH06.2014
Skills
- Directing Traffic
- Attention to Detail
- POS System Operations
- Problem Solving
- Office Equipment Troubleshooting
- Risk Assessment
Technological Skills
- Retail Software
- MS Word
- Excel
- PowerPoint
- Internet
- Social media
- Videographer and Camera Skills
References
Excellent References Available Upon Request
Timeline
Valet & Valet Parking Attendant
Propark Mobility
12.2022 - Current
Patient Transporter
Ohio Health
02.2021 - 08.2022
Assistant
Actions of Love
04.2020 - 10.2022
Delivery Driver
Zippy Recruiter
02.2019 - 03.2020
Courier
AAustin Express
01.2018 - 01.2019
Mover & Package Handler
Move It Now
11.2016 - 01.2018
Games Operator
Cedar Fair
03.2016 - 11.2016
Sales Associate
F.Y.E
09.2013 - 03.2016
Preservation Coordinating Assistant
Good Word Cleaning & Property Management
01.2005 - 01.2014
Associate of Applied Science - Accounting
Columbus State Community College
High School Diploma -
Firestone High School
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