ISAIAH LEE TAMEZ
Pasadena,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
DISPATCH SUPPORT CENTER
Mod Super Fast Pizza Holdings
Pasadena, TX
05.2018 - Current
- Maintained accurate records of customer interactions and transactions.
- Handled emergency situations quickly by rerouting drivers or taking other corrective measures.
- Tracked shipments using various tracking systems to ensure on-time delivery.
- Assisted customers in creating accounts for online ordering systems.
- Monitored incoming calls and routed them to the appropriate personnel.
- Received and processed customer orders, inquiries, and complaints in a timely manner.
- Developed strategies to improve customer service processes and increase efficiency.
- Ensured compliance with company policies regarding dispatch procedures at all times.
- Answered customer requests with information about product availability, shipping information and status updates.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Addressed questions, problems, or requests for service and quality.
Customer Service Representative
DT AUTO REPAIR
HOUSTON, Texas
03.2015 - 03.2018
- Prepared purchase orders for replenishment of out-of-stock items.
- Provided excellent customer service by engaging in friendly conversations with customers.
- Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
- Maintained knowledge of prices, policies regarding payment and exchanges, and security practices.
- Answered customer inquiries regarding services, prices, availability, and business hours.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Processed merchandise returns and exchanges promptly and professionally.
- Provided information about warranties, maintenance, and future service required.
- Negotiated prices and set up contracts to finalize sales agreements.
- Called potential customers to assess service needs and scheduling.
- Generated quotes, processed payments and documented customer communications.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Maintained accurate records of work performed on each vehicle.
- Organized tools and equipment in the shop area.
- Checked fluid levels in cars such as brake fluid, power steering fluid, coolant.
- Ensured that all tools are stored properly after use.
- Inspected vehicle components for damage or wear.
- Provided support to mechanics in diagnosing problems with engines or electrical systems.
- Assisted mechanics with repairs and maintenance of vehicles.
- Monitored inventory levels of spare parts in the workshop.
- Loaded heavy items onto trucks for delivery purposes.
- Supported technicians by retrieving tools from storage areas.
- Adhered to all safety protocols while working on vehicles or operating machinery.
- Documented details of any issues found during inspections.
- Operated hoists to raise heavy objects when needed.
- Disposed of used oil and antifreeze according to safety regulations.
- Replaced broken hoses, belts, filters, brakes, and other parts.
- Performed basic tests on vehicles to determine their condition.
- Contacted vendors to procure equipment and tools to meet organizational demands.
- Physically performed painting, loading/unloading, pressure washing, and errands.
- Ordered parts, tools, and supplies to stock shop and prepare for repair jobs.
- Supported lead mechanic by completing routine repair work, changing tires and replacing batteries.
- Assisted mechanics with overhaul and repair of transmissions and engines.
- Used maintenance checklist to document inspection and accurate diagnosis of vehicle issues.
- Kept business entrances clean, tidy and professional in appearance.
- Cleaned or lubricated machinery, equipment and other objects using power tools and cleaning equipment.
Education
High School Diploma -
Houston Education Partnership/Promise Academy
Houston Education Partnership05-2013
Skills
- Good Telephone Etiquette
- Task prioritization
Timeline
DISPATCH SUPPORT CENTER
Mod Super Fast Pizza Holdings
05.2018 - Current
Customer Service Representative
DT AUTO REPAIR
03.2015 - 03.2018
High School Diploma -
Houston Education Partnership/Promise Academy
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