Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaiah Wells

McLean,PA

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Crew Member

Dunkin Donuts
05.2023 - Current
    • Worked front counter, drive-thru and other areas.
    • Worked well with teammates and accepted coaching from management team.
    • Took orders, prepared meals, and collected payments.
    • Collaborated with team members to complete orders.
    • Provided excellent customer service by greeting customers and meeting quality expectations.
    • Cleaned and maintained all areas of restaurant to promote clean image.
    • Kept food preparation area, equipment, and utensils clean and sanitary.
    • Assisted other team members to achieve goals.
    • Addressed guest needs, questions, or concerns to create optimum experience onboard.
    • Trained new team members on procedures, customer service, and sales techniques.
    • Prepared products following restaurant, health, and safety standards and procedures.
    • Became familiar with products to answer questions and make suggestions.
    • Operated cash register to ring up final bill and process various forms of payment.
    • Packaged menu items into bags or trays and placed drink orders into carriers.
    • Stocked shelves to organize aisles in assigned department.
    • Escalated problems or complaints to relevant supervisor or manager for resolution.
    • Accurately operated cash register to process customer payments.
    • Kept kitchen, counter and dining areas cleaned and sanitized.
    • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
    • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
    • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
    • Kept drawer balanced by accurately processing cash, credit and debit payments.
    • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
    • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
    • Replenished serving stations with fresh food and cleaned up spills.
    • Brewed coffee and tea and changed out drink station syrups.
    • Completed milkshakes and ice cream desserts for customers.
    • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
    • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
    • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
    • Backed up servers by setting up trays and completing some food deliveries.
    • Filled out daily shift log to record amount of food prepared, used and leftover.
    • Observed customer purchases in line and differentiated between standard portions.
    • Reconciled receipt totals, cash and credit payments to address shortages.

Baker

Meeker Pizza
10.2021 - 06.2023
    • Produced consistently high-quality baked goods for customers.
    • Operated and maintained bakery equipment, including ovens and mixers.
    • Complied with health and safety codes to protect staff and customers.
    • Collaborated with team members to complete tasks and maintain smooth running of bakery.
    • Packaged and labeled baked goods with accurate descriptions and ingredients.
    • Managed customer service operations, including taking orders and resolving complaints.
    • Operated cash registers and processed payments accurately.
    • Resolved customer concerns with positive approach and constructive strategies.
    • Coordinated food deliveries to guarantee timely arrival of supplies.
    • Cleaned and maintained kitchen equipment and oven.
    • Followed food safety standards when handling ingredients.
    • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
    • Operated ovens and bakery equipment to prepare products according to recipes.
    • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
    • Packaged finished products for sale.
    • Monitored temperatures of ovens, proof boxes and other equipment.
    • Replenished and rotated food items, following correct food cooling and storage procedures.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Processed customer orders and payment transactions.
    • Trained new employees on bakery methods and procedures.

Education

Welding Certificate - Welding Technology

Erie Institute of Technology Inc
Erie, PA
09.2024

High School Diploma -

General McLane High School
Edinboro, PA
06.2023

Skills

  • Customer Engagement
  • Food Preparation
  • Drive-Thru Operations
  • Food Running
  • Safe Food Handling
  • Order Management
  • Customer Service
  • Inventory Restocking
  • Beverage Preparation
  • Cooking
  • Menu Memorization
  • Inventory Counts
  • Heavy Lifting
  • Quality Control Checks
  • Production Line Work
  • Performance Improvement
  • Time Management
  • Teamwork and Collaboration
  • Salesmanship
  • Product Promotion
  • Flexible Schedule
  • Cash Handling
  • Clear Communication
  • Cleaning
  • Ordering Procedures
  • Safety
  • Valid Driver's License
  • Point of Sale Operation
  • Interactive Communication Skills
  • Store Opening and Closing
  • Order Delivery Practices
  • Verbal and Written Communication
  • Point-Of-Sale Transactions
  • Sales Expertise
  • Crew Leadership
  • Supplies Monitoring and Restocking
  • Taking Orders
  • Problem-Solving

Timeline

Crew Member

Dunkin Donuts
05.2023 - Current

Baker

Meeker Pizza
10.2021 - 06.2023

Welding Certificate - Welding Technology

Erie Institute of Technology Inc

High School Diploma -

General McLane High School

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