Isaias Alejo
Harlingen,TX
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
CSR
Domino's Pizza
Abilene, Texas
08.2024 - 05.2025
- Assisted customers with placing orders through phone and online systems.
- Handled cash transactions and processed payments efficiently.
- Managed customer inquiries and resolved complaints promptly.
- Maintained cleanliness and organization in the dining and service areas.
- Monitored inventory levels and reported shortages to management.
- Followed safety protocols while preparing food and handling equipment.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Participated in team meetings or training sessions when necessary.
CSR
Raising Cane's Restaurants
Abilene, TX
10.2023 - 07.2024
- Assisted customers with orders and inquiries in a fast-paced environment.
- Processed payments and managed cash register operations accurately.
- Prepared food items following health and safety guidelines consistently.
- Maintained cleanliness of work areas to meet health standards daily.
- Collaborated with team members to improve service efficiency during peak hours.
- Trained new staff on operational procedures and customer service techniques.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Participated in team meetings or training sessions when necessary.
CSR
Dairy Queen Store
Abilene, TX
05.2023 - 09.2023
- Assisted customers with orders and inquiries in a fast-paced environment.
- Processed payments and managed cash register operations accurately.
- Prepared food items following health and safety guidelines consistently.
- Coordinated delivery orders and ensured timely dispatch to customers.
- Maintained cleanliness of work areas to meet health standards daily.
- Collaborated with team members to improve service efficiency during peak hours.
- Addressed customer complaints effectively to enhance satisfaction levels.
- Trained new staff on operational procedures and customer service techniques.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Participated in team meetings or training sessions when necessary.
- Educated customers on special pricing opportunities and company offerings.
Timeline
CSR
Domino's Pizza
08.2024 - 05.2025
CSR
Raising Cane's Restaurants
10.2023 - 07.2024
CSR
Dairy Queen Store
05.2023 - 09.2023
Abilene High School
Education
Abilene High School
Abilene, TexasSkills
- Order processing
- Cash handling
- Customer inquiries
- Inventory management
- Food safety protocols
- Customer relationship management
- Effective communication
- Training participation
- Service area organization
- Task prioritization
- Customer focus
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