Isaias Alejo
San Angelo,TX
Work Preference
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
CSR
Domino's Pizza
Abilene, Texas
08.2024 - 05.2025
- Assisted customers with placing orders through phone and online systems.
- Handled cash transactions and processed payments efficiently.
- Managed customer inquiries and resolved complaints promptly.
- Maintained cleanliness and organization in the dining and service areas.
- Monitored inventory levels and reported shortages to management.
- Followed safety protocols while preparing food and handling equipment.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Participated in team meetings or training sessions when necessary.
Curbside Shopper
HEB Store
San Angelo, TX
10.2025 - 12.2025
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
CSR
Raising Cane's Restaurants
Abilene, TX
10.2023 - 07.2024
- Assisted customers with orders and inquiries in a fast-paced environment.
- Processed payments and managed cash register operations accurately.
- Prepared food items following health and safety guidelines consistently.
- Maintained cleanliness of work areas to meet health standards daily.
- Collaborated with team members to improve service efficiency during peak hours.
- Trained new staff on operational procedures and customer service techniques.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Participated in team meetings or training sessions when necessary.
CSR
Dairy Queen Store
Abilene, TX
05.2023 - 09.2023
- Assisted customers with orders and inquiries in a fast-paced environment.
- Processed payments and managed cash register operations accurately.
- Prepared food items following health and safety guidelines consistently.
- Coordinated delivery orders and ensured timely dispatch to customers.
- Maintained cleanliness of work areas to meet health standards daily.
- Collaborated with team members to improve service efficiency during peak hours.
- Addressed customer complaints effectively to enhance satisfaction levels.
- Trained new staff on operational procedures and customer service techniques.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Participated in team meetings or training sessions when necessary.
- Educated customers on special pricing opportunities and company offerings.
Timeline
Curbside Shopper
HEB Store
10.2025 - 12.2025
Bachelor Of Science - Chemistry
Angelo State University
08.2025 - Current
CSR
Domino's Pizza
08.2024 - 05.2025
CSR
Raising Cane's Restaurants
10.2023 - 07.2024
CSR
Dairy Queen Store
05.2023 - 09.2023
Abilene High School
08.2021 - 05.2025
Education
Abilene High School
Abilene, Texas 08.2021 - 05.2025
Bachelor Of Science - Chemistry
Angelo State University
2601 W Ave N, San Angelo, TX 08.2025 - Current
Skills
- Order processing
- Cash handling
- Customer inquiries
- Inventory management
- Food safety protocols
- Customer relationship management
- Effective communication
- Training participation
- Service area organization
- Task prioritization
- Customer focus