Isaias Arvelo
New York,NY
Summary
Dynamic sales professional with a proven track record of exceeding sales targets and fostering customer loyalty at companies like Best Buy. Skilled in negotiation tactics and customer service, adept at building relationships and enhancing team collaboration. Achieved significant sales growth through strategic planning and exceptional client service.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Sales Associate
Sherwin-Williams Paint Store
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Enhanced client satisfaction by delivering high-quality painting services on time and within budget.
- Developed lasting relationships with clients through exceptional communication and responsiveness, leading to repeat business opportunities.
- Contributed to the company''s growth by generating new business leads through targeted marketing efforts and positive word-of-mouth referrals from satisfied clients.
Sales Advisor
Best Buy
05.2023 - 02.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built diverse and consistent sales portfolio.
- Developed, maintained and utilized diverse client base.
- Kept detailed records of daily activities through online customer database.
Sales Agent
Champ Sports
02.2023 - 09.2023
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Developed long-lasting client relationships by providing exceptional customer service.
Store Associate
Walgreens Pharmacy
07.2022 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
Shoe Department Manager
Rainbow Clothing
09.2019 - 05.2022
- Boosted store sales through effective merchandise displays and strategic promotional efforts.
- Increased efficiency in daily operations by implementing streamlined processes for tasks such as restocking shelves and managing returns.
- Reduced employee turnover by fostering a supportive team atmosphere and offering opportunities for professional growth.
- Assisted customers with footwear issues, providing exceptional problem-solving skills that led to repeat business and positive word-of-mouth referrals.
- Managed inventory levels by conducting regular stock checks and placing timely orders for new products.
- Improved customer satisfaction by providing personalized shoe recommendations and attentive service.
Education
Bachelor of Science - Nursing Science
New York City College of Technology
Brooklyn, NY05-2027
GED -
Harry S Truman
750 Baychester Ave04-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Money handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Sales strategies
- POS system operation
- Negotiation tactics
- Point of sale operation
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Associate
Sherwin-Williams Paint Store
03.2024 - Current
Sales Advisor
Best Buy
05.2023 - 02.2024
Sales Agent
Champ Sports
02.2023 - 09.2023
Store Associate
Walgreens Pharmacy
07.2022 - 06.2023
Shoe Department Manager
Rainbow Clothing
09.2019 - 05.2022
Bachelor of Science - Nursing Science
New York City College of Technology
GED -
Harry S Truman
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