Isaias Corona
Phoenix,AZ
Summary
Experienced professional with a determined and focused approach, consistently meeting objectives. Known for problem-solving abilities, strong organizational skills, and enhancing customer satisfaction while driving overall metrics. Passionate about cultivating lasting customer relationships.
Overview
11
11
years of professional experience
Work History
Credit Coordinator – Business Banking
JP Morgan Chase
03.2022 - Current
- Develop business relationships with bankers and other departments with collaboration, engagement, and communication
- Process various types of loans such as: line of credits, equipment loans, draws, Real-Estate loans, construction loan and SBA loans.
- Develop business relationships with bankers and other departments with collaboration, engagement, and communication
- Responsible for supporting Bankers and clients get their loans to the closing table in a timely matter.
- Responsible for ordering Appraisal/Environmental reports, Tax Transcripts, Insurance, Title Commitment and Settlement Statements
Fraud Specialist – Credit Card
JP Morgan Chase
06.2021 - 09.2022
- Review new credit card applications for potential fraud
- Inbound calls assisting customers confirm identity, review for potential credit abuse, and verify address, phone, etc.
- Reviewed reports and inbound transactions which appeared suspicious to uncover possible fraudulent activity.
Project Specialist – Business Banking
JP Morgan Chase
02.2021 - 06.2021
- Reviewed 1st and 2nd PPP loan applications and filled out PEAR form
- Business Banking Phone base project assisting customer with their forgiveness/PPP applications
- Shadowed and trained new peers joining the project
- Roll out & trained site wide on Forgiveness Digital Walkthrough
- SME Project assisted with peer’s questions and took escalation calls.
Collections Specialist – Credit Card
JP Morgan Chase
11.2020 - 02.2021
- Used probing techniques to determine debtor’s reasons for delinquency
- Assist clients with financial difficulties to meet business and client’s needs with payment arrangements
- Researched accounts and completed due diligence to resolve collection problems.
Collections Specialist – Credit Card
Target
03.2016 - 11.2020
- Used probing techniques to determine debtors’ reasons for delinquency
- Assist clients with financial difficulties to meet business and client’s needs with payment plans
- Achieved performance goals on consistent basis
- Researched accounts and completed due diligence to resolve collection problems
- Maintained high volume of calls to meet demands
- Discussed options with delinquent clients in terms of proposed solutions
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Maintained excellent attendance record, consistently arriving to work on time.
Sales Associate – Retail
Kenneth Cole
11.2014 - 09.2015
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise and refunds
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Worked with sales representatives to boost sales by enhancing product presentations and advertising collateral
- Completed safety and loss prevention training toward recognizing risks and reducing theft
- Educated customers on promotions to enhance sales.
Education
High School Diploma -
Metro Tech High School
Phoenix, AZ05-2014
Skills
- Strong written and verbal communication
- Fundamental banking concepts
- Self-motivated and proficient
- Experienced with Microsoft Office 365 tools
- Proficient in Spanish and English
- Customer follow-up
- Teamwork and collaboration
- Problem-solving
- Multitasking
References
Upon request
Timeline
Credit Coordinator – Business Banking
JP Morgan Chase
03.2022 - Current
Fraud Specialist – Credit Card
JP Morgan Chase
06.2021 - 09.2022
Project Specialist – Business Banking
JP Morgan Chase
02.2021 - 06.2021
Collections Specialist – Credit Card
JP Morgan Chase
11.2020 - 02.2021
Collections Specialist – Credit Card
Target
03.2016 - 11.2020
Sales Associate – Retail
Kenneth Cole
11.2014 - 09.2015
High School Diploma -
Metro Tech High School
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