Isaias Flores

Lead Field Service Technician

Mixer Center Inc.

Improved customer satisfaction by promptly addressing and resolving field service issues.
Implemented preventive maintenance programs that resulted in reduced equipment downtime.
Coordinated with other departments to ensure seamless integration of new products into existing systems.
Mentored new hires, sharing industry knowledge and best practices to strengthen the team''s capabilities.
Increased team efficiency through clear communication and regular training of junior technicians.
Promoted a culture of continuous improvement by encouraging team members to share ideas for process enhancements.
Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
Developed strong relationships with clients by providing exceptional customer service and support.
Enhanced overall system performance by conducting thorough diagnostic tests and implementing necessary upgrades.
Consistently exceeded performance targets set by management regarding quality assurance metrics.
Maintained up-to-date industry certifications, ensuring adherence to professional standards in service delivery.
Provided detailed documentation of completed tasks, facilitating accurate record-keeping for future reference.
Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
Responded quickly to emergency maintenance requests for timely on-call support.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Operated hand tools and power equipment according to company safety procedures.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Established positive customer relationships by providing punctual, cost-effective solutions.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
Developed and implemented customized service plans to meet customer needs.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Diagnosed and repaired problems with electrical and mechanical systems.
Tested systems, noting issues and completing preventive maintenance.
Worked with diverse types of weather and ground conditions.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Inspected, evaluated and calibrated electrical and mechanical systems and components.
Managed maintenance activities, supervised staff, and inspected equipment.
Checked, repaired and repacked survival equipment to meet specifications.