Summary
Overview
Work History
Education
Skills
Timeline
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Isaias Levy

Brockton,MA

Summary

Versatile professional with a proven track record in customer service and transportation, including a commendable stint at UBER. Skilled in time management and relationship building, I excel in high-pressure environments, ensuring client satisfaction and safety. My multilingual abilities enhance communication and service delivery, reflecting a commitment to excellence and reliability.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

17
17
years of professional experience

Work History

Driver

UBER
05.2021 - 09.2024
  • Followed all relevant traffic laws and safety regulations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Translator and Interpreter

Translations
08.2014 - 04.2019

I SPEAK 5 LANGUAGES : FRENCH,PORTUGUESE,SPANISH,ENGLISH AND ITALIAN

  • Interpreted conversations between foreign language-speaking clients and others.
  • Translated documents from [Language] to [Language].
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Interpreted spoken and written languages other than English and vice versa.
  • Assisted foreign language-speaking clients with inquiries.

Customer Service Representative

Receiving Department
03.2012 - 02.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Hotel Front Desk Clerk

Ibis Hotel
01.2008 - 08.2012
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Collected room deposits, fees, and payments.

Education

High School Diploma -

PORTUGAL
PORTUGAL,LISBONNE
06-2004

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Punctual and reliable
  • Flexible schedule
  • Safety protocols
  • Active listening
  • Critical thinking
  • Customer relations
  • Relationship building
  • Call center experience
  • Problem resolution

Timeline

Driver

UBER
05.2021 - 09.2024

Translator and Interpreter

Translations
08.2014 - 04.2019

Customer Service Representative

Receiving Department
03.2012 - 02.2014

Hotel Front Desk Clerk

Ibis Hotel
01.2008 - 08.2012

High School Diploma -

PORTUGAL
Isaias Levy