ISAIAS LIND
Granite Telecommunications
RI
6
years of professional experience
1
Certification
Bilingual Network Security Engineer with experience supporting enterprise SDWAN environments across governments and commercial organizations. Hands on experience with multiple SDWAN vendors, specializing in the Fortinet Security Fabric while also supporting Cisco and other multi-vendor network environments. Skilled in critical thinking, troubleshooting, routing, switching, VPN, wireless, Cradlepoint, carrier diagnostics, and enterprise WAN infrastructure.
Work History
Network Operations Center Technician 3
3 Years 11 Months- Lead Tier 2-3 troubleshooting for 2000+ enterprise SDWAN locations, specializing in Fortinet (FortiGate/FortiManager) while supporting Cisco Meraki, Cisco ASR, and multi-vendor network infrastructures across government and commercial environments.
- Troubleshot Layer 1- Layer 7 incidents involving IPsec VPNs, BGP, OSPF, DNS, DHCP, NAT, wireless, SDWAN overlays,underlays, and redundant Broadband, DIA, Fiber, LTE, Starlink, and Cradlepoint circuits, restoring critical services within SLA.
- Diagnosed RADIUS, TACACS+, SSL VPN, FortiGuard, certificate, and authentication issues using FortiGate CLI, FortiManager, Wireshark, PingPlotter, and packet capture analysis to isolate LAN, carrier and upstream faults.
- Monitored network of 50+ companies for faults, alerts, chronic issues, needed configurations, documentation of topology/current inventory, escalations or customer requests.
COVID-19 Technical Investigator
10 Months- Conducted interviews, identified contacts, provided guidance to patients and managed data of over 100 daily patients.
- Documented sensitive details of over 1000+ weekly patients using databases such as Salesforce while adhering to protocols for completeness, timeliness, and frequency.
- Collaborated and coordinated with public health professionals to efficiently obtain clinical information and train/mentor 5+ weekly new hires.
Technical Applications Specialist 2
10 Months- Recorded troubleshooting processes weekly for 50+ technicians using ServiceNow and Microsoft 365 to support internal operations.
- Partnered with technicians to complete installation of 128T routers, access points, and Cisco switches to support network rollout for 100+ CVS locations in the US.
- Monitored ticket queues of 150+, prioritized urgent requests, and maintained service quality standards.
Education
Information Technology And Business | GRC - Information Technology And Business | GRC
Skills
Networking: Enterprise SDWAN
TCP/IP
Routing ( BGP
OSPF )
Switching
VLANs ( 802.1Q)
DNS
DHCP
NAT/PAT
Wireless ( 802.11 WI-FI)
CAPWAP
Security: VPN ( IPsec
SSL VPN )
ZTNA
SASE
NAC
AAA ( RADIUS
TACACS+)
Identity Federation ( SSO
SAML )
Directory Services( LDAPS )
SSH
Wireshark
Cloud & Infrastructure: Active Directory
Microsoft 365
Windows Server
Linux Ubuntu
Cisco & Multi-Vendor: Cisco Meraki
Cisco ASR
Cisco WEBEX
Ubiquiti
Netgear
Starlink
Jupiter
Palo Alto
Tools & Automation: ServiceNow
ConnectWise
SharePoint
Zabbix
PingPlotter
PowerShell scripting
RDP
SQL
Languages: Fluent English & Spanish | Basic Python Automation | PowerShell | Linux Experience
Certification
- CompTIA Security+ (SY0 - 701) Expected 2026
- Fortinet Certified Professional (NSE 1-4)
Timeline
Network Operations Center Technician 3
Granite Telecommunications
11.2022 - CurrentRead More
COVID-19 Technical Investigator
Rhode Island Department of Health
05.2021 - 03.2022Read More
Technical Applications Specialist 2
CVS Health
05.2020 - 03.2021Read More
Year Up
Information Technology And Business | GRC from Information Technology And Business | GRC
Read More