Isaias Medina
Pharr,United States
Summary
Versatile and dedicated professional with a diverse background spanning youth care, automotive technology, and customer service. Possesses 6 years of experience in fostering positive relationships with young adolescents, diagnosing and repairing vehicles, and delivering exceptional customer support. Highly skilled in utilizing advanced technology and computer systems to enhance efficiency and problem-solving capabilities. Known for a strong work ethic, excellent communication skills, and an ability to adapt to various roles and environments with ease.
Overview
9
9
years of professional experience
Work History
Health Claims Processing Supervisor (remote)
Health Comp
2023.04 - 2024.09
- Promoted safe working practices to maintain compliance with established policies and procedures..
- Created production schedules to effectively fulfill production plans and meet process goals.
- Boosted employee morale with regular performance feedback, recognition, and team-building activities.
- Ensured timely completion of all projects by monitoring progress and adjusting resources as needed.
- Sustained high levels of customer satisfaction by maintaining strict adherence to company policies and standards.
TRAVEL YOUTH CARE WORKER
MVM Inc
2021.12 - 2023.05
- Assessed youth needs and developed tailored action plans, achieving improved behavioral outcomes
- Documented youth behavior and actions clearly, enhancing communication and case management
- Supported crisis intervention by redirecting negative behaviors, resulting in safer environments
- Taught life skills using a system model, aligning with individualized treatment plans for better integration
- Facilitated access to essential resources like food, clothing, and shelter, improving youth welfare
- Supervised youth in pods, providing emotional support and addressing personal challenges
- Fostered emotional well-being of youth through active listening and personalized support, enhancing their ability to cope with challenges
- Managed daily routines including meal prep and medication administration, ensuring individualized care and promoting youth independence
- Developed and implemented tailored behavior management strategies, creating a structured environment for social skills development
- Swiftly responded to crisis situations, effectively de-escalating conflicts and maintaining a safe environment for all individuals.
YOUTH CARE WORKER
Chicanos Por La Causa Inc
2021.04 - 2021.11
- Assessed youth needs and developed tailored action plans, achieving improved behavioral outcomes
- Documented youth behavior and actions clearly, enhancing communication and case management
- Supported crisis intervention by redirecting negative behaviors, resulting in safer environments
- Taught life skills using a system model, aligning with individualized treatment plans for better integration
- Facilitated access to essential resources like food, clothing, and shelter, improving youth welfare
- Supervised youth in pods, providing emotional support and addressing personal challenges
- Fostered emotional well-being of youth through active listening and personalized support, enhancing their ability to cope with challenges
- Managed daily routines including meal prep and medication administration, ensuring individualized care and promoting youth independence
- Developed and implemented tailored behavior management strategies, creating a structured environment for social skills development
- Swiftly responded to crisis situations, effectively de-escalating conflicts and maintaining a safe environment for all individuals.
AUTOMOTIVE TECHNICIAN
Jesco
2020.01 - 2020.12
- Diagnosed and repaired vehicle issues, achieving high customer satisfaction and repeat business
- Utilized diagnostic tools to troubleshoot complex problems, reducing repair time significantly
- Maintained both domestic and foreign vehicle systems, ensuring optimal performance
- Delivered high-quality service, leading to measurable improvements in customer retention
- ASE certified, consistently applied industry best practices in all repair and maintenance tasks.
BORDER SECURITY OFFICER
Strategic Security Corp
2019.05 - 2019.12
- Monitored border areas with surveillance systems, identifying threats to enhance security measures
- Analyzed surveillance data to identify potential threats, implementing proactive measures that significantly reduced security incidents
- Meticulously documented incidents and maintained accurate records, ensuring comprehensive reporting for improved security protocols
- Coordinated with cross-functional teams to streamline border security procedures, resulting in more efficient operations and reduced wait times
- Proposed and implemented new surveillance technologies, enhancing threat detection capabilities and bolstering overall border security measures
- Analyzed surveillance data to identify potential threats, implementing proactive measures that significantly reduced security incidents at the border.
Credit Card Fraud Analyst
Bank of America
2018.01 - 2019.04
- Handled incoming credit card customer calls, resolving inquiries and issues efficiently
- Assisted with account inquiries, including balance checks, disputes, and payment processing
- Identified and resolved customer issues like fraud alerts and billing discrepancies, ensuring security protocols
- Enhanced customer satisfaction by addressing concerns promptly and professionally
- Maintained high service quality, contributing to improved customer retention rates
- Analyzed customer inquiries to provide tailored solutions, enhancing problem-solving skills and contributing to improved customer satisfaction rates.
- Enhanced fraud prevention protocols by staying current on industry trends and best practices.
- Provided timely feedback to management regarding system improvements that led to reduced instances of false positives/negatives during fraud detection efforts.
Claims Processing Specialist
BBVA Compass
2017.01 - 2017.12
- Responded to customer calls, providing accurate assistance on checking accounts
- Resolved account discrepancies and transaction errors, ensuring customer satisfaction
- Handled balance inquiries, transaction disputes, and account maintenance efficiently
- Processed checkbook orders and direct deposit setups, adhering to guidelines
- Addressed unauthorized transactions and security concerns, maintaining account integrity
- Expertly navigated complex banking regulations while assisting customers with account maintenance, ensuring compliance and minimizing risks
- Proposed and implemented new strategies for handling transaction disputes, leading to faster resolution times and enhanced customer trust.
Data Analyst
Atento
2016.01 - 2016.12
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
Education
HIGH SCHOOL DIPLOMA - Cyber Security
PSJA ECHS
San Juan, TX05.2016
Skills
- Customer Service (Expert)
- Organizational Skills (Expert)
- Word (Expert)
- Resource coordination (Expert)
- Security (Expert)
- Technology (Expert)
- Crisis Management (Expert)
- Behavior Analysis (Expert)
- Empathy Development (Expert)
- Conflict Resolution (Expert)
- Case Management (Expert)
- Project Coordination (Expert)
- Production Scheduling
- Technical knowledge
- Health and safety
- Workload prioritization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 30 in the development of health systems.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Additional Information
I’d like to highlight that I’m a highly adaptable and proactive individual. I thrive in dynamic environments and am always eager to learn and take on new challenges. In addition to my skills and experience, I’m known for my strong problem-solving abilities and effective communication. I’m also committed to personal growth and development, which drives me to continuously seek out new knowledge and improve my skills.
Timeline
Health Claims Processing Supervisor (remote)
Health Comp
2023.04 - 2024.09
TRAVEL YOUTH CARE WORKER
MVM Inc
2021.12 - 2023.05
YOUTH CARE WORKER
Chicanos Por La Causa Inc
2021.04 - 2021.11
AUTOMOTIVE TECHNICIAN
Jesco
2020.01 - 2020.12
BORDER SECURITY OFFICER
Strategic Security Corp
2019.05 - 2019.12
Credit Card Fraud Analyst
Bank of America
2018.01 - 2019.04
Claims Processing Specialist
BBVA Compass
2017.01 - 2017.12
Data Analyst
Atento
2016.01 - 2016.12
HIGH SCHOOL DIPLOMA - Cyber Security
PSJA ECHS
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