Isaias Raya
Murrieta,CA
Summary
Seasoned Store Manager, and Government Contractor, with 18+ years of expertise, excelling in people management, strategic hiring, payroll administration, employee scheduling, conflict management, fostering associate development, promoting from within, cultivating high performance teams, and showcasing strong human resource leadership.
Overview
18
18
years of professional experience
Work History
Supply Administration
Tactical Global Solutions
08.2024 - Current
- Military Contractor with The United States Marine Corps, 1st Maintenance Battalion, Repairable Issue Point (RIP), in Camp Pendleton.
- Mentored young U.S Marines on best practices through my years of experience, fostering a culture of continuous improvement and development.
- Implemented risk mitigation strategies to minimize potential disruptions.
- Helped streamline supply chain processes for increased efficiency and cost reduction within our compound.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
STORE MANAGER
Harbor Freight Tools USA
10.2013 - 10.2023
- Responsible for all staff recruitment, hiring and daily operational management at 4 locations
- Implemented corporate promotions as well as company operating processes
- Trained all levels of staff, with an emphasis on adherence to corporate policies to ensure the store always complies with company standards
- Managed and enforced all loss prevention policies
- Continually checked inventory levels and restocked the store shelves to ensure company compliance and complete customer satisfaction
- Developed staff promotions to supervisory positions
- Successfully reversed operations from a loss to a profit while new stores opened in the area
- Coordinated a store remodel project and updated store fixtures
- Worked closely with corporate representatives to improve the store's inventory levels
ASSISTANT MANAGER, CUSTOMER SERVICE
Harbor Freight Tools USA
08.2011 - 10.2013
- Assisted the store manager with all regular operations at 3 stores that generated up to $7-8 million in annual sales and employed staffs of up to 25-30 workers
- Trained all levels of staff in their department needs, while always emphasizing the importance of customer service
- Oversaw several remodels at 3 stores to accommodate new merchandise
- Developed planograms for the products and oversaw the placement of merchandise
- Supervised and motivated staff
- (2011 to 2013) Accountable for tracking and improving all financials, including sales, shrink and staffing
- Performed all Store Manager responsibilities in his absence
- Received numerous awards for Excellence in Service and Professionalism
- Promotion to Store Manager in October 2013
MANAGER
Office Depot Inc
07.2006 - 08.2011
- Conducted daily store operations, including opening and closing procedures and cash handling
- Recruited, trained, and supervised new employees
- Created weekly work schedules for store personnel
- Trained and mentored associates to teach daily tasks and procedures
Skills
Team Development
Partnership Building
Operations Management
Staff Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Supply Administration
Tactical Global Solutions
08.2024 - Current
STORE MANAGER
Harbor Freight Tools USA
10.2013 - 10.2023
ASSISTANT MANAGER, CUSTOMER SERVICE
Harbor Freight Tools USA
08.2011 - 10.2013
MANAGER
Office Depot Inc
07.2006 - 08.2011
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