Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ISAIAS UBILES CRUZ

Winter Haven,FL

Summary

Dynamic Network Support Specialist with over 8 years of experience in resolving hardware and software issues across Windows and Mac systems. Expertise in troubleshooting WAN and LAN products, complemented by strong time management and problem-solving skills. Recognized for reliability and adaptability, with a proven track record of quickly mastering new technologies. Committed to leveraging these strengths to enhance team performance and support organizational objectives.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Network Support Specialist

Boring Business Systems
03.2021 - Current
  • Experienced in supporting several routers, switches, wireless access points and network servers.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Monitored network hardware operations to evaluate proper configuration.
  • Provided faculty and staff with security software and network configuration support.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Diagnosed and executed resolution for network and server issues.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Developed strong communication and organizational skills through working on group projects.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Passionate about learning and committed to continual improvement.
  • Troubleshot failed drives, warnings and unscheduled reboots.
  • Managed software and hardware issues for end-users.
  • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.

Technical Support

Frontier Communications
08.2011 - 07.2019
  • Technical Support for Windows 7, 8 and 10.
  • Windows 7 to Windows 10 Migration.
  • Troubleshoot DSL & Fiber connectivity issues.
  • Troubleshoot and resolved end-user hardware, operating system, and software related problems.
  • Troubleshoot and resolved basic network and server access problems for end-users.
  • Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN systems.
  • Installed operating systems and software packages onto computers.
  • Performed post imaging tasks such as renaming and joining the system to a domain.
  • Troubleshoot application installation and configuration issues.
  • Installed hardware onto laptop and desktop computers.

Telesales/Customer Service Supervisor

Bright house Networks
12.2005 - 06.2010
  • Inbound/outbound calls.
  • Analyze and review goal attainment and develop strategies to improve performance.
  • Oversee and run a predictive dialer.
  • Develop, monitor and coach sales representatives geared to achieve sales and profit goals.
  • Provide statistical and narrative reports as necessary.
  • Perform thorough and timely staff reviews, initiate increases, promotion, and training.
  • Responsible for the hiring, and training, of new telesales representatives.
  • Prepared weekly sales reports of the sales team and sales management.
  • Proven aptitude and skill to excel in a results-driven and customer-focused environment.

Sales Supervisor

Adelphia Communications
03.2004 - 12.2005
  • Assist customer service group supervisors in the development of cross training.
  • Perform proper and timely problem notification and escalation procedures.
  • Train and mentor in-house business associates on process handling user issues.
  • Partner with human resources to ensure compliance with policy and procedures.
  • Organize workflow and schedules in conjunction with Resources Management Group.
  • Assisted in the development of new policies and procedures.

Education

High School Diploma -

Franklin K Lane High School
Queens, NY
06.1994

No Degree - Network Support Specialist

Ridge Technical College
Winter Haven, FL
01-2021

Skills

  • Active Directory Windows Server 2019
  • Hardware Management and installation
  • Firewall Management
  • Windows 7, 8 and 11 support
  • Network Support
  • Sales management
  • VPN, WAN and TCP/IP Support
  • Desktop support
  • Customer service expert
  • Application Installation and support
  • Account management
  • Technical documents comprehension
  • Network troubleshooting
  • Network documentation
  • Remote support
  • Software installation
  • Active directory
  • VoIP systems

Certification

  • January 31 2020 – Information Technology Assistant
  • February 10 2020 – Computer Support Assistant
  • March 6 2020 – Network Support Assistant
  • April 30 2020 – Network Support Administrator
  • September 17 2020 – Senior Network Administrator
  • October 12 2020 – Wireless Network Administrator

Languages

Spanish
Full Professional

Timeline

Network Support Specialist

Boring Business Systems
03.2021 - Current

Technical Support

Frontier Communications
08.2011 - 07.2019

Telesales/Customer Service Supervisor

Bright house Networks
12.2005 - 06.2010

Sales Supervisor

Adelphia Communications
03.2004 - 12.2005

High School Diploma -

Franklin K Lane High School

No Degree - Network Support Specialist

Ridge Technical College

Similar Profiles

CREATE PROFILE