Isaias Vazquez
Santa Ana,US
Summary
Dynamic and results-driven professional with over a decade of experience in business and sports coaching. Proven track record of delivering high-quality service and driving overall business success. A strategic approach to leadership combines meticulous attention to detail with a talent for crafting effective game plans, ensuring teams consistently exceed goals. Expertise in customer service within professional environments fosters a deep understanding of client needs, resulting in exceptional satisfaction and retention rates while cultivating a collaborative atmosphere that encourages innovation and productivity.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Tom Ferry
07.2018 - Current
- Supervisor of the Support Team and the First Impressions Team.
- Leader and Manager. Lead teams of up to seven individuals. All with different expertises and expectations. Hire, train and build great relationships with all new employees.
- Coach and Talent Acquisition. I have hired and trained 10+ individuals who have moved up the ranks and taken on leadership roles themselves. I have a great eye for talent and have a one of a kind coaching style.
- Public Speaker/Presentation Expert. Travel to all of our major events and provide an in person onboarding experience for all new clients (that attend the event and enroll to our program). Host and connect with multiple groups of up to 50 people. Presentation and hosting skills are bar none.
- Presentation Software. Developed a new team (FIT) and program (under the Support umbrella) to create a more ideal onboarding experience for new clients. Virtual 1 on 1 and or group onboarding presentations that provide white glove service and an exceptional onboarding experience to all new clients.
- Customer Service Guru. Provide "raving fans" type of customer service. We don't just want happy/satisfied clients, we want "raving fans"! Build, manage, and maintain relationships for all of our coaching members, coaches and non-coaching members (5,000+ clients and 200+ coaches). Direct point of contact for our highly successful Agents, Team Leaders & their Agents, Brokers, and our Real Estate Coaches.
- Data Analysis/CRM/Salesforce Specialist. Created reports from within our CRM (Salesforce) that show data and provide insights for the team's work flow and productivity.
- Visionary. Created countless different processes to ensure client and coach success. Examples include the Onboarding presentations (in person and virtual), Refreshers (virtual), and various Call Campaigns to gain more client engagement/sales.
- Retention Specialist. Handled rescission/cancellation requests and helped save clients. Worked with clients to understand why they want to opt out of the program, and I would offer my expertise to ensure the member re-engages and commits to the program. With the addition of the FIT team, we helped with retention of our new members. Retention for new clients went from 75% retention to 95%!
- Software Expert. Microsoft Office, Google Drive, Spreadsheets, Presentations, CRM, and multiple operating systems expert.
- Train new members on how to use our CRM and sophisticated online ecosystem.
- Leader of the Emergency Response Team.
Senior Coach/Trainer and Office Admin
Soccer Shots
01.2011 - 01.2020
- Coach soccer to 3-8 year olds.
- Train new coaches.
- Attended work events (open houses, holiday park events, professional soccer events, etc.)
- Ran controlled, fun and efficient soccer classes at elementary schools and parks.
- Oversee park programs. Made visits to different park programs (scheduled routine) to make sure coaches are on time and running classes based off the curriculum.
- Office duties include sales, scheduling, data entry, and other minor duties.
Small Business Manager and Technician
Bar-B-Clean
01.2014 - 01.2016
- General Manager for the business.
- Responsible for all customer service needs and maintained a high level of service.
- Duties include sales (receiving & returning phone calls), networking/marketing (attending networking events), cleaning technician, scheduling, and hiring/training.
- Ensured clients had an enjoyable experience and followed up with all clients for any further needs.
- Grew business from one technician to a team of five technicians within one year.
Preloader/Package Handler
UPS
01.2011 - 01.2013
- Efficiently and meticulously loaded up three to four trucks with packages (up to 1,500 packages) every day before they went out for delivery.
- Covered different routes everyday/week, attention to detail was imperative.
- Part of the safety committee.
Sales/Stockroom Associate
Macy's
01.2009 - 01.2011
- Worked on the floor as a sales associate.
- Helped organize the floor, and stocked the warehouse with incoming shipments.
- Greeted customers and maintained a high level of customer service. Met customers' needs when floor was busy and were short salesmen.
Assistant
E & L Financial Group
2008 - 2010
- I worked as an assistant for a firm that did loan modifications.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Assistant
Goldenwest Swap Meet
2006 - 2008
- I unloaded and loaded heavy boxes and equipment.
- I helped to sell products collected payments.
- Friendly customer service, honest and on time.
- Summer work.
Janitor
Irvine Janitorial Services
2006 - 01.2008
- Worked with my step father cleaning offices and buildings.
- I would help the supervisor with whatever he would ask (re-arrange furniture, painting over graffiti, vacuuming, buffing the floors, dispose of trash, filing paperwork, and delivering products) and communicate with other staff to get the job done.
Education
Bachelor of Arts - Physical Education
California State Dominguez Hills
Carson, CA05-2018
Associates - General Education
Orange Coast College
Costa Mesa, CA05.2012
Skills
- Extensive customer service experience
- Strategic leadership
- Sales expertise
- Experienced with software applications
- Recruitment expertise
- Client account management
- Proficient in marketing strategies
- CRM management skills
- Team development coaching
- Established network connections
- Strong public speaking abilities
- Curriculum development
Accomplishments
- Created the First Impressions Team (new client onboarding experience).
- Achieved optimal retention rates. Went from 25% loss to under 5% new client loss.
- Trusted Public Speaker for the organization.
Languages
Spanish - Fluent
Interests
Physical and Mental Wellness
Outdoor Activities
Team Sports
Travel
Timeline
Supervisor
Tom Ferry
07.2018 - Current
Small Business Manager and Technician
Bar-B-Clean
01.2014 - 01.2016
Senior Coach/Trainer and Office Admin
Soccer Shots
01.2011 - 01.2020
Preloader/Package Handler
UPS
01.2011 - 01.2013
Sales/Stockroom Associate
Macy's
01.2009 - 01.2011
Associates - General Education
Orange Coast College
Assistant
E & L Financial Group
2008 - 2010
Assistant
Goldenwest Swap Meet
2006 - 2008
Janitor
Irvine Janitorial Services
2006 - 01.2008
Bachelor of Arts - Physical Education
California State Dominguez Hills
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