ISAIAS UBILES CRUZ

· install and configure computer systems and applications for multiple company's

· Respond to customer inquiries and assist in troubleshooting and resolving software and hardware issue

· Actively update, maintain, and monitor all aspects of computer networks and servers

· Resolve technical issues related to network interruptions

· Maintain a working log detailed all required system updates, as well as the date of completion

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Maintained and managed Active Directory

· Set up and trouble shoot VPN and VoIP connection issue.

Set up and manage accounts in Microsoft Office 365 Exchange

• For Windows 7, 8 and 10
• Windows 7 to Windows 10 Migration
• Troubleshoot Dsl & FiOS connectivity issues
• Troubleshoot and resolved end-user hardware, operating system, and software related problems
• Troubleshoot and resolved basic network and server access problems for end-users
• Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN systems
• Installed operating systems and software packages onto computers
• Performed post imaging tasks such as renaming and joining the system to a domain
• Troubleshoot application installation and configuration issues
• Installed hardware onto laptop and desktop computers.

• Bright house Networks
• Inbound/outbound calls)
• Analyze and review goal attainment and develop strategies to improve performance
• Oversee and run a predictive dialer
• Develop, monitor and coach sales representatives geared to achieve sales and profit goals
• Provide statistical and narrative reports as necessary
• Perform through and timely staff reviews, initiate increases, promotion, and training
• Responsible for the hiring, and training, of new telesales representatives
• Prepared weekly sales reports of the sales team and sales management
• Proven aptitude and skill to excel in a results-driven and customer-focused environment.

• Assist customer service group supervisors in the development of cross training
• Perform proper and timely problem notification and escalation procedures
• Train and mentor in-house business associates on process handling user issues
• Partner with human resources to ensure compliance with policy and procedures
• Organize workflow and schedules in conjunction with Resources Management Group
• Assisted in the development of new policies and procedures.