Isaiyah Ali
Hammondsport
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Also experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Swim Instructor
Town of Urbana
Hammondsport
07.2024 - Current
- Scheduled private lessons upon request from clients interested in more personalized instruction.
- Instructed participants on water safety rules and regulations.
- Maintained a clean, safe environment by monitoring the dock area before and after lessons.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
- Created weekly lesson plans tailored to the specific goals of each group or individual participant.
Server
Village Tavern Restaurant
Hammondsport
06.2023 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
Night Desk Attendant
SUNY Brockport
Brockport
08.2024 - 05.2025
- Ensured that all safety protocols are followed during night shifts.
- Maintained cleanliness of front desk area and lobby areas throughout shift.
- Maintained strict confidentiality of guest information according to campus policies and regulations.
- Checked identification upon check-in to verify that the registered guest lived in the building.
- Conducted regular patrols around the property grounds throughout shift hours for safety purposes.
Camp Counselor
Town of Urbana
Hammondsport
07.2023 - 08.2023
- Conducted pre-camp orientation sessions for new campers and parents.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Communicated regularly with parents regarding their child's progress at camp.
- Facilitated group problem-solving discussions to build positive relationships among campers.
Lifeguard
Town of Urbana
Hammondsport
06.2022 - 08.2023
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Monitored swimmers to ensure safety in the pool area.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Prepared detailed incident reports following accidents or other incidents.
Host
Village Tavern Restaurant
Hammondsport
06.2021 - 06.2023
- Greeted guests upon arrival and provided them with menus.
- Managed dining room layout to maximize efficiency of staff members.
- Provided excellent customer service by anticipating customer needs.
- Performed light administrative duties such as filing documents and taking messages.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
Ph.D. - Physical Therapy
SUNY Brockport
Brockport05-2030
High School Diploma -
Hammondsport Central School
Hammondsport06-2024
Skills
- Patron assessment
- Problem solving
- First aid proficiency
- Patience and empathy
- Public speaking confidence
- Professionalism and punctuality
- Customer service
- Team collaboration
Languages
Spanish
Professional
Timeline
Night Desk Attendant
SUNY Brockport
08.2024 - 05.2025
Swim Instructor
Town of Urbana
07.2024 - Current
Camp Counselor
Town of Urbana
07.2023 - 08.2023
Server
Village Tavern Restaurant
06.2023 - Current
Lifeguard
Town of Urbana
06.2022 - 08.2023
Host
Village Tavern Restaurant
06.2021 - 06.2023
Ph.D. - Physical Therapy
SUNY Brockport
High School Diploma -
Hammondsport Central School
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