Isaleena Serrano

Barista-Trainer

Starbucks

Hartland

11.2022 - Current

Obtained and organized manuals, guides and visual materials for development and training purposes.
Explained goals and expectations required of trainees.
Followed health, safety and sanitation guidelines to pass state inspections.
Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
Developed detailed lesson plans to ensure consistent delivery of training materials.
Prepared reports summarizing the results of each training session.
Evaluated employee progress throughout the course of their training program.
Ensured compliance with local health regulations related to food preparation, storage, sanitation.
Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
Created complex, hand-crafted beverages based upon customer preferences.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Greeted guests with pleasant smile and superior customer service.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

Summary

Overview

Work History

Barista-Trainer

Education

High School Diploma -

Some College (No Degree) -

Skills

Accomplishments

Languages

Certification

Affiliations

Timeline

Barista-Trainer

High School Diploma -

Some College (No Degree) -