Isali Bouret
Grand Rapids,United States
Summary
Dedicated and purpose-driven professional with over 8 years of experience in administrative assistance, office management, and customer service. Strong work ethic, adaptability, and commitment to excellence drive passion for delivering high-quality service and fostering positive relationships with clients and colleagues. Honed organizational, problem-solving, and leadership skills ensure seamless office operations and exceptional customer experiences. Seeking an opportunity to contribute to a dynamic team, apply expertise, expand leadership capabilities, and support organizational goals in a challenging and collaborative environment. Value meaningful connections, continuous learning, and community engagement through active volunteerism for causes close to heart, embracing every experience for personal and professional growth.
Overview
13
13
years of professional experience
Work History
Case Coordinator
Ascellus
01.2024 - 03.2024
- Manage up to 100 cases simultaneously, ensuring effective coordination.
- Verifies accuracy of data entered and maintains updates throughout each case’s lifecycle.
- Coordinates scheduling with providers and injured workers, introducing patients to Ascellus’ services.
- Tracks and follows up on case-related issues promptly, with no more than a 2-day delay for non-urgent matters.
- Monitors appointments, assessments, and treatment sessions until discharge, minimizing cancellations.
- Maintains current authorizations, requests corrections, and escalates delays to management when needed.
- Documents all cases actions and concerns, including discharge notes, scanning relevant files into the EMR system.
- Supports team members during absences, ensuring continuity of case
- Remote
Administrative Assistant
University of Miami Health System
10.2022 - 03.2023
- Coordinate patient appointment requests and adjustments, including VIP appointments.
- Manage EBERFS efficiently.
- Manage correspondence and filing tasks.
- Handle appointment escalation and triage to available providers.
- Assist the program director for the orthopedic hand surgery fellowship program.
- Transcribe, edit, and type correspondence and reports.
- Request medical records as needed.
- Screen, respond to, and direct telephone calls. Maintain calendar of events, appointments, and meetings for two orthopedic hand division surgeons.
Office Administrator
Shilite Home Health
03.2022 - 12.2022
- Coordinate company activities to enhance efficiency and ensure compliance with policies. Supervise administrative staff, distributing responsibilities evenly to enhance performance.
- Manage upper management’s agendas, travel plans, and appointments.
- Oversee various forms of correspondence, including emails, letters, packages, and phone calls.
- Support company bookkeeping and budgeting.
OPS Senior Clerk
Florida Health
02.2022 - 03.2022
- Collaborate with nurses to contact ALFs, email consent forms, and schedule appointments.
- Record vaccines administered in Florida Shots and HMS databases (including Flu and Covid-19 vaccines).
- Support Covid-19 clinics at various locations. Perform assigned duties, such as data input for Covid-19 vaccine administration in Florida Shots and/or participating in Covid-19 investigations.
- Assist in organizing and filing medical records or vaccine files after scanning them into electronic records.
Pediatric Home Health Case Management and Behavioral Case Management
American Loving Care (ALC)/Ala Behavioral Health
09.2019 - 05.2020
- Provide accurate information and support to caregivers, clients, and families.
- Participate in night and weekend on-call rotations willingly, ensuring continuous support.
- Assist with billing and reporting functions as required.
- Generate weekly billing reports and present monthly reports at billing meetings.
- Coordinate with Electronic Visit Verification (EVV) Monitors to ensure billing accuracy.
- Work remotely from home when necessary.
- Upload data to Kinnser Physicians Orders system as needed.
Level of Care Specialist
Florida Care Management Services Inc
08.2018 - 07.2019
- Managed documentation for assessments and consulted with state offices to ensure continued eligibility.
- Manage documentation for assessments submitted to state or supervising entities for continued eligibility.
- Assist in reviewing and obtaining various documentation, including Form 3008, Level of Care (LOC) assessments,Form 701Bs, and Pre-Admission Screening and ResidentReview (PASRR) documents.
- Assist in delivering complete packets to appropriate offices, such as CARES, Alliance for Aging, physicians’ offices, etc.
Data Donor Administration and Clerical Assistant
Easter Seals South Florida
01.2018 - 08.2018
- Create and maintain mailing lists, donor lists, and reports as requested.
- Assisted in Adult Care Food Program management, contributing to the organization’s mission of providing essential services to those in need.
- Streamlined gift processing workflows, resulting in faster acknowledgments and improved donor satisfaction rates.
- Optimized database management, enhancing donor tracking efficiency and enabling more timely, accurate reporting for strategic decision-making.
Receptionist
Easter Seals South Florida
02.2017 - 01.2018
- Ensure the safety of all adults and the center.
- Familiarity with the center’s care products.
- Maintain the lobby and front desk area.
- Assist teachers with project preparation.
- Provide tours as requested by interested families.
- Manage client requests and take messages.
- Collect payments, including past due payments.
- Adapt to change and respond to demanding situations professionally.
- Direct incoming phone calls and faxes.
- Maintain a filing system.
- Perform data entry tasks.
Customer Service Representative (Call Center)
Sunshine Communication Services
09.2014 - 06.2015
- Proficient in call center sales techniques.
- Capable of working efficiently in a fast-paced, high-volume call center environment with a focus on accuracy.
- Skilled in multitasking, including managing calls and data entry simultaneously.
- Proficient in taking messages for various professionals, including doctors, hospitals, and lawyer’s
- Efficiently dispatch calls to appropriate recipients.
- Collaborate with medical office managers and nursing-supervisors to schedule acute (same day) appointments.
- Provide translation services for non-English speaking callers as needed.
Receptionist
Beautiful Beginnings Preschool & Day Care
02.2011 - 06.2013
- Ensure safety of children and facility.
- Familiarity with childcare products and assistance with food preparation.
- Assist teachers with project preparation.
- Provide tours to interested families.
- Manage messages and client requests.
- Process payments and manage past due payments.
- Adapt to changing situations professionally.
- Produce and distribute correspondence and forms
Education
Bachelor of Science - BS - undefined
Florida National University
03.2023
High School Diploma - undefined
Lincoln-Marti Schools
Miami, Florida07.2011
Skills
- Medical Claims Processing
- Insurance Authorizations
- Appeals
- Authorization
- Coordinating Activities
- Insurance Claims
- Medical Claims
- ICD-10
- Medicaid
- Medicare
- Referrals
- Mental Health
- Electronic Medical Record (EMR)
- Insurance Verification
- Medical Terminology
- Data Entry
- Insurance Billing
- Administration
- QuickBooks
- Customer Service Representatives
- Administrative Assistance
- Customer Relationship Management (CRM)
Timeline
Case Coordinator
Ascellus
01.2024 - 03.2024
Administrative Assistant
University of Miami Health System
10.2022 - 03.2023
Office Administrator
Shilite Home Health
03.2022 - 12.2022
OPS Senior Clerk
Florida Health
02.2022 - 03.2022
Pediatric Home Health Case Management and Behavioral Case Management
American Loving Care (ALC)/Ala Behavioral Health
09.2019 - 05.2020
Level of Care Specialist
Florida Care Management Services Inc
08.2018 - 07.2019
Data Donor Administration and Clerical Assistant
Easter Seals South Florida
01.2018 - 08.2018
Receptionist
Easter Seals South Florida
02.2017 - 01.2018
Customer Service Representative (Call Center)
Sunshine Communication Services
09.2014 - 06.2015
Receptionist
Beautiful Beginnings Preschool & Day Care
02.2011 - 06.2013
Bachelor of Science - BS - undefined
Florida National University
High School Diploma - undefined
Lincoln-Marti Schools
LANGUAGES
English Native
Spanish Native
LINKS
www.linkedin.com/in/isali-bouret-
b47b49285
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