Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isalia Moore

Santa Maria,CA

Summary

Highly Motivated and Dependable employee. successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Actively seeking Opportunities To utilize My Skills To add value to new employment opportunities.

Overview

5
5
years of professional experience

Work History

Server/Cashier Team Lead

Yanagi Sushi
01.2020 - 04.2021
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.

Server

Olive Garden Restaurant
04.2021 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server/Shift Leader

Mikados
05.2019 - 12.2019
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Hostess

Roadhouse Grill
08.2018 - 05.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Delivered pick-up and curbside orders to guests.
  • Took initial drink orders and relayed information to wait or bar staff.

Education

Bachelor of Science -

Allan Hancock College
Santa Maria, CA
05.2025

High School Diploma -

Pioneer Valley High School/ Grizzly Youth Academy
Santa Maria, CA
01.2020

Skills

  • Tactful
  • Perseverant
  • Detail-Oriented
  • Time-Mangement
  • Responsible
  • Punctual
  • Safe Food Handling
  • Bar Terminology
  • Kitchen Staff Coordination
  • Service Prioritization
  • Wine Pairings
  • Project Management
  • Conflict Resolution
  • Excellent Team-Work

Languages

Spanish
Native or Bilingual

Timeline

Server

Olive Garden Restaurant
04.2021 - 09.2023

Server/Cashier Team Lead

Yanagi Sushi
01.2020 - 04.2021

Server/Shift Leader

Mikados
05.2019 - 12.2019

Hostess

Roadhouse Grill
08.2018 - 05.2019

Bachelor of Science -

Allan Hancock College

High School Diploma -

Pioneer Valley High School/ Grizzly Youth Academy

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Isalia Moore