Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isalia M. Farias

Bloomington

Summary

Experienced Front Office Manager with 19 years of expertise in operations, scheduling, billing, and team coordination. Proven ability to streamline workflows, manage confidential records, and support executive-level functions. Seeking to leverage strong organizational and communication skills in an Executive Assistant or administrative role to support leadership and drive operational excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Office Manager

Pedro Sandoval D.D.S
12.2023 - Current
  • Draft and distribute integrative presentations, handouts, and reports with minimal direction.
  • Write detailed correspondence and confidential documents for staff and management.
  • Label, sort, and maintain department files, ensuring data integrity.
  • Utilize office software and databases to retrieve and report information.
  • Assist in resolving standard requests and issues from department managers.
  • Operate standard office equipment (email, fax, copier) and maintain inventory control.
  • Screen and refer incoming emails, calls, and visitors to appropriate staff.
  • Input and edit time cards; support onboarding activities for new staff.
  • Coordinate and calendar meetings for directors and teams, including booking rooms and arranging equipment.
  • Support event execution by arranging small-scale events, travel, and catering.
  • Distribute agendas and take meeting minutes during department meetings.
  • Maintain and track department data, perform standard data analyses, and format reports and spreadsheets.
  • Adapt to change and pursue self-development to improve performance.

Front Office Assistant

Omid R. Kashani D.D.S
10.2021 - 12.2023
  • Managed treatment planning, billing, and scheduling, enhancing office efficiency and patient care.
  • Recovered $197,000 in outstanding balances, improving financial health and cash flow.
  • Led patient communications, resolving billing inquiries and boosting satisfaction.
  • Processed authorizations and collections, reducing aged receivables significantly.
  • Handled administrative tasks, supporting daily operations and office productivity.
  • Managed patient scheduling and billing processes, leading to improved operational efficiency and a noticeable increase in patient satisfaction.
  • Conducted thorough analysis of account receivables, implementing strategies that significantly reduced outstanding balances and improved cash flow.
  • Coordinated with healthcare providers and administrative staff to streamline communication, enhancing the overall patient experience.
  • Maintained accurate records and executed administrative tasks, ensuring compliance with organizational standards and supporting daily operations.

Front Office Lead

Omid R. Kashani D.D.S
10.2006 - 10.2015
  • Managed Doctors calendars, enhancing time efficiency and meeting coordination.
  • Prepared and edited documents, ensuring clarity and professionalism in communication.
  • Maintained confidential records, supporting data integrity and security protocols.
  • Facilitated communication, strengthening patient relationships and information flow.
  • Streamlined appointment scheduling processes, leading to a noticeable reduction in wait times and improved patient flow.
  • Monitored and managed patient records with precision, ensuring compliance and accuracy to maintain high standards of care.
  • Coordinated with healthcare providers and administrative staff to ensure seamless communication, boosting operational effectiveness.

Education

Dental Assistance program -

North-West College
West Covina, CA
01.2004

EKG Technician Certificate - undefined

Los Angeles Mission College
Riverside, CA
08.2025

General education development - undefined

Pioneer High School
Covina, CA
01.2003

Skills

  • Microsoft Office (Experienced), Planning and organizing (Experienced), Office/staff leadership (Skillful)
  • Excellent communication (Skillful), Flexible & Adaptable, Quick thinker, Problem solving, Front office operations, Scheduling
  • Dental Billing, Treatment & Insurance Coordination, Accounts Receivables, Collections, EFT Payments, e-Claims, AR reports
  • HIPPA compliance, OSHA compliance, Dentrix, SoftDent Systems

Certification

  • CPR
  • X-Ray License
  • HIPPA & OSHA Certified
  • BLS- American Heart Association
  • ABLS- American Heart Association
  • PALS- American Heart Association
  • First Aid- American Heart Association
  • EKG Technician Certificate

Languages

Spanish (Highly proficient).

Timeline

Office Manager

Pedro Sandoval D.D.S
12.2023 - Current

Front Office Assistant

Omid R. Kashani D.D.S
10.2021 - 12.2023

Front Office Lead

Omid R. Kashani D.D.S
10.2006 - 10.2015

EKG Technician Certificate - undefined

Los Angeles Mission College

General education development - undefined

Pioneer High School

Dental Assistance program -

North-West College

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