Microsoft Office Suite
IsaLynn Sequeira
Executive Assistant
Lehi,UT
Summary
Driven and resourceful bilingual administrative professional with 7+ years of experience assisting with work of senior-level staff. Track record supporting professional needs with well-organized precision. Expert in travel management, expense tracking and schedule coordination. Detail-oriented team player with strong problem-solving and organizational skills. Successfully manages high-volume workloads in rapidly changing environments, with a high degree of accuracy.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Executive Assistant
InMoment
South Jordan, UT
07.2017 - 01.2023
- Worked directly with CEO, CTO, Chairman of the Board and supported other executives of company.
- Managed executive calendars, scheduling meetings and appointments to optimize time.
- Processed travel expenses and reimbursements for 5 members of executive team and senior management group.
- Answered high volume of calls and emails; responded accordingly to support executive correspondence.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning, both executive and companywide.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined operations and prioritized tasks allowing senior staff to increase productivity.
- Volunteered and filled position as only public notary in company.
- Assisted with technical set up and troubleshooting issues pertaining to software and hardware.
Police Dispatcher
Frisco Police Department
Frisco, TX
07.2014 - 04.2017
- Operated telephone and radio equipment to receive requests and reports from police officers, paramedics, and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch first responder units while tracking data in real-time environments.
- Received approximately 439 hours of training on large variety of subjects; ranged from ways to handle all types of internal/external customers in all types of situations to specialized technical classes.
- Entered criminal record checks, driver’s license numbers and warrants into telecommunications systems to fulfill officer requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Gained extensive knowledge in data entry, analysis and reporting.
- Actively participated in 9-1-1 public education by visiting schools, Junior Police Academy, Safety Town, and also UNIDOS (for Hispanic Community).
- Skilled at working independently and collaboratively in team environment.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Mentored and trained new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Operations Support
Tangent International
Plano, Texas
03.2013 - 04.2014
- Functioned as only office and operations manager for international offices in United States and Latin America.
- Conducted background screening and other pre-employment checks to verify information on new contractors.
- Coordinated and booked travel arrangements for regional leader, many of contractors and perm employees.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality of at least 70 W-2 employees, addressing repeat problems quickly to prevent long-term habits.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions, and taxes.
- Reconciled payroll discrepancies and responded to inquiries from employees.
Receptionist
The Willingham Law Firm
McKinney, Texas
01.2012 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Helped attorneys prepare legal documentation for internal or client-related use.
- Certified and attested power of attorney documents, final testaments, acknowledgements and deeds as Public Notary.
Administrative Assistant
Davis Financial Advisors
McKinney, TX
01.2012 - 03.2013
- Scheduled office meetings and client appointments for financial advisor.
- Managed phone and email correspondence; handled incoming and outgoing mail and faxes.
- Transcribed information from radio show callers and advisor’s recordings.
- Executed record filing system to improve document organization and management.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
Call Center Trainer
24/7 Customer
Ticuantepe, Nicaragua
06.2011 - 10.2011
- Was promoted to trainer after two weeks as call center agent; this was after demonstrating strong ability to work with various programs and due to de-escalation skills.
- Trained new personnel regarding company operations, policies and services.
- Was responsible for teaching 36 agents about 7 computer systems used as well as phone etiquette and excellent customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Bachelor of Science - Business Administration
University of Utah
Salt Lake City, UT 08.2017 - 12.2021
Skills
Business administration
Software
GSuite
Slack
Concur Solutions
Timeline
Bachelor of Science - Business Administration
University of Utah
08.2017 - 12.2021
Executive Assistant
InMoment
07.2017 - 01.2023
Police Dispatcher
Frisco Police Department
07.2014 - 04.2017
Operations Support
Tangent International
03.2013 - 04.2014
Receptionist
The Willingham Law Firm
01.2012 - 03.2013
Administrative Assistant
Davis Financial Advisors
01.2012 - 03.2013
Call Center Trainer
24/7 Customer
06.2011 - 10.2011
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