Microsoft Office Suite
IsaLynn Sequeira
Executive Assistant
Lehi,UT
Summary
Driven and resourceful bilingual administrative professional with 7+ years of experience assisting with work of senior-level staff. Track record supporting professional needs with well-organized precision. Expert in travel management, expense tracking and schedule coordination. Detail-oriented team player with strong problem-solving and organizational skills. Successfully manages high-volume workloads in rapidly changing environments, with a high degree of accuracy.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Executive Assistant
InMoment
South Jordan, UT
07.2017 - 01.2023
- Worked directly with CEO, CTO, Chairman of the Board and supported other executives of company.
- Managed executive calendars, scheduling meetings and appointments to optimize time.
- Processed travel expenses and reimbursements for 5 members of executive team and senior management group.
- Answered high volume of calls and emails; responded accordingly to support executive correspondence.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning, both executive and companywide.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined operations and prioritized tasks allowing senior staff to increase productivity.
- Volunteered and filled position as only public notary in company.
- Assisted with technical set up and troubleshooting issues pertaining to software and hardware.
Police Dispatcher
Frisco Police Department
Frisco, TX
07.2014 - 04.2017
- Operated telephone and radio equipment to receive requests and reports from police officers, paramedics, and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch first responder units while tracking data in real-time environments.
- Received approximately 439 hours of training on large variety of subjects; ranged from ways to handle all types of internal/external customers in all types of situations to specialized technical classes.
- Entered criminal record checks, driver’s license numbers and warrants into telecommunications systems to fulfill officer requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Gained extensive knowledge in data entry, analysis and reporting.
- Actively participated in 9-1-1 public education by visiting schools, Junior Police Academy, Safety Town, and also UNIDOS (for Hispanic Community).
- Skilled at working independently and collaboratively in team environment.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Mentored and trained new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Operations Support
Tangent International
Plano, Texas
03.2013 - 04.2014
- Functioned as only office and operations manager for international offices in United States and Latin America.
- Conducted background screening and other pre-employment checks to verify information on new contractors.
- Coordinated and booked travel arrangements for regional leader, many of contractors and perm employees.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality of at least 70 W-2 employees, addressing repeat problems quickly to prevent long-term habits.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions, and taxes.
- Reconciled payroll discrepancies and responded to inquiries from employees.
Receptionist
The Willingham Law Firm
McKinney, Texas
01.2012 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Helped attorneys prepare legal documentation for internal or client-related use.
- Certified and attested power of attorney documents, final testaments, acknowledgements and deeds as Public Notary.
Administrative Assistant
Davis Financial Advisors
McKinney, TX
01.2012 - 03.2013
- Scheduled office meetings and client appointments for financial advisor.
- Managed phone and email correspondence; handled incoming and outgoing mail and faxes.
- Transcribed information from radio show callers and advisor’s recordings.
- Executed record filing system to improve document organization and management.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
Call Center Trainer
24/7 Customer
Ticuantepe, Nicaragua
06.2011 - 10.2011
- Was promoted to trainer after two weeks as call center agent; this was after demonstrating strong ability to work with various programs and due to de-escalation skills.
- Trained new personnel regarding company operations, policies and services.
- Was responsible for teaching 36 agents about 7 computer systems used as well as phone etiquette and excellent customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Bachelor of Science - Business Administration
University of Utah
Salt Lake City, UT 08.2017 - 12.2021
Skills
Business administration
Filing and data archiving
Schedule Management
Travel coordination
Expense reporting
Project Management
Fluent in Spanish
Logistics Management
Employee relations and conflict resolution
Investigating discrepancies
Teamwork and Collaboration
Database administration
Transcription and dictation
Software
GSuite
Slack
Concur Solutions
Timeline
Bachelor of Science - Business Administration
University of Utah
08.2017 - 12.2021
Executive Assistant
InMoment
07.2017 - 01.2023
Police Dispatcher
Frisco Police Department
07.2014 - 04.2017
Operations Support
Tangent International
03.2013 - 04.2014
Receptionist
The Willingham Law Firm
01.2012 - 03.2013
Administrative Assistant
Davis Financial Advisors
01.2012 - 03.2013
Call Center Trainer
24/7 Customer
06.2011 - 10.2011