Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ISAM SHABAN

Chicago,IL

Summary

An intuitive and analytic Data Center Operations Engineer and Systems Administrator with an extensive ability to plan, install, configure, and optimize the IT infrastructure to consistently achieve high availability and performance. Demonstrates proficiency in analyzing requirements, understanding technical challenges through systematic thinking, and delivering actionable solutions efficiently. Dedicated and committed able to adopt a systematic approach to problem-solving and effectively analyze results and implement solutions. Top performer with experience delivering cross-functional leadership, project team oversight, project budget management, and lifecycle project management solutions through effective relationship/team building. Adept at defining project scope, specifications, timeline, resources, and budget requirements from planning through project completion, with a solid business and technical understanding. Strong knowledge of data center power, cooling infrastructure and critical facility operational best practices. Strong proficiency in facilitating organized teams and program progress reporting quotas to develop budgets and identify cost-efficiencies and deficiencies. Demonstrated skills in strategic planning and integrating management control systems and processes to meet present and future business conditions. Excellent oral and written communication skills. Proven leadership/influencing skills, able to influence-highest levels of organizations and shape business and program outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Network Deployment Edge Lead Engineer

Amazon Web Services (AWS)
2023.11 - Current
  • Led the deployment and configuration of multiple complex network solutions across AWS data centers, ensuring high availability and scalability of services
  • Designed and implemented network infrastructure solutions, including VPCs, Direct Connect, and VPNs, to support customer requirements and enhance system performance.
  • Collaborated with multiple members of cross-functional teams to troubleshoot and resolve network issues, optimizing connectivity and minimizing downtime
  • Conducted network performance analysis and capacity planning to support the growth of AWS infrastructure and customer demands
  • Automated network deployment processes using Infrastructure as Code tools such as AWS CloudFormation and Terraform, increasing deployment efficiency
  • Developed and maintained network documentation and standard operating procedures (SOPs) to ensure consistent deployment practices and compliance with industry standards
  • Provided technical guidance and support for network-related queries from internal teams and external customers
  • Spearheaded edge network deployment projects, leading efforts to roll out and optimize AWS infrastructure at the edge to enhance global service delivery and latency
  • Coordinated with engineering, operations, and product teams to develop and execute edge deployment strategies
  • Managed end-to-end project lifecycle, including planning, resource allocation, execution, and monitoring
  • Implemented innovative network solutions, such as AWS Outposts and Wavelength, to extend AWS services closer to end users
  • Developed and maintained project documentation, including deployment plans, risk assessments, and post-implementation reviews
  • Utilized automation tools and scripts to streamline deployment processes
  • Appointed the primary point of contact for edge network deployment projects.

Datacenter Technician Engineer

AWS (Amazon Web Service)
2018.03 - 2022.09
  • Managed a team of twelve data center technicians in delivering rack installation, switch installation, cabling installation, preventive maintenance, and repair and testing across more than twenty data centers in two availability zones for the AWS Infra Delivery Team
  • Provide subject-matter expertise regarding data center network planning, architecture, and standards
  • Serves as an escalation point for junior technicians and is responsible for creating and maintaining technical documentation to support dynamic data center landscape/technologies
  • Utilize Cloud Forge Deployment Planning Tool to: Identify rack positioning, cabling, and landing date of racks, total racks, pending provisions, cabling in progress, cabling completed, site, power, and fiber mode (Uplinks), and the network fabric identity of each enterprise server (EC2, Production, Corporate, Network, etc.)

Cabling/Decommission Technician

E2 Optics
2016.11 - 2018.03
  • Developed cut-sheets and created labels for cables upon receiving SOW from clients.
  • Completed site surveys after receiving customer RFP.
  • Gathered Cable, backbone fiber lengths, and hardware needs during site survey.
  • Managed all phases of cable installation on all projects.
  • Completed and submitted all administrative reports for each project.
  • Experienced in troubleshooting fiber optic cabling and copper cabling.
  • Experienced in installation of data center hardware, ladder rack, Panduit fiber runner, cable basket tray and four post racks
  • Assisted Tech II and other team in installation of structured cabling within data centers and commercial buildings.
  • Dress and routed cabling into mmr rooms, office area cubicles, and other areas within the specified location.
  • Installed, terminate, test, label and document fiber and backbone cabling.
  • Fire stopped various conduits to code within client buildings.

Help Desk Support

Titan Dental Care
2016.03 - 2016.11
  • Collaborated with clients to plan expansion and upgrades based on business goals and assessment of existing technologies by performing PC support, maintenance, system configuration, and troubleshooting
  • Exhibited excellent problem-solving and analytical skills to perform PC support and maintenance for students and systems configurations and troubleshooting
  • Exhibited a high level of customer service by maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities; conferred with staff and management to establish new systems or modifications requirements.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in help desk support.

Systems Administrator (Intern)

CompuSearch Software Systems
2015.08 - 2016.02
  • Demonstrated success in providing cross-department support for a wide range of systems in complex network environments, collaborating with network engineering, business application, and database administration functions to ensure availability, reliability, and scalability of corporate networks and servers to meet business demands
  • Collaborated with clients to plan expansion and upgrades based on business goals and assessment of existing technologies by performing PC support, maintenance, system configuration, and troubleshooting
  • Initiated and improved standardized procedures resulting in greater operational efficiency and increased productivity by proactively identifying and evaluating ideas for training and process improvements.

Education

Some College (No Degree) - Information Technology

Northern Virginia Community College
Sterling, VA

Skills

  • MS Office (Word, Excel, PowerPoint)
  • Access
  • Project
  • SQL
  • VMware
  • Oracle VM VirtualBox
  • Cisco Switches
  • Ethernet
  • Fiber and Fiber Optics installation, troubleshooting and testing
  • Rack Handoffs
  • Ticketing Management Systems
  • System Administration on Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
  • Cloud technologies (IaaS, PaaS, SaaS etc.)
  • Networking and troubleshooting (TCP/IP, DNS, DHCP, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, curl, or related)
  • Customer Service

Certification

CompTIA Security +, In Progress

Timeline

Network Deployment Edge Lead Engineer

Amazon Web Services (AWS)
2023.11 - Current

Datacenter Technician Engineer

AWS (Amazon Web Service)
2018.03 - 2022.09

Cabling/Decommission Technician

E2 Optics
2016.11 - 2018.03

Help Desk Support

Titan Dental Care
2016.03 - 2016.11

Systems Administrator (Intern)

CompuSearch Software Systems
2015.08 - 2016.02

Some College (No Degree) - Information Technology

Northern Virginia Community College
CompTIA Security +, In Progress
ISAM SHABAN