Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isamar Gomes

Elizabeth,NJ

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

2
2
years of professional experience
1
1
Certification

Work History

EXPORT OFFICE AGENT

Choice Aviation
Newark, NJ
02.2024 - Current
  • Provided customer service to clients through phone and email communication.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, ) complying with regulations and internal procedures
  • Ensure accurate and timely client invoicing. Meet compliance with all regulations at all times.
  • Ensure all customers' standard operating procedures are followed and updated.
  • Meet KPI standards, as per the company procedures.
  • Ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer's internal stakeholders.
  • Effective interpersonal skills, excellent proactive communication, and customer service.

Assistant Teacher

YMCA Child Development Center
Elizabeth, NJ
08.2023 - 02.2024
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Provided individualized instruction to students who needed additional assistance.
  • Supervised small group activities.
  • Helped maintain a safe and orderly learning environment.
  • Supported student-led discussions and presentations.
  • Encouraged positive behavior with rewards and incentives.
  • Assessed student progress through observation, testing, and feedback from teachers.
  • Collaborated with other staff members to ensure student success.
  • Attended faculty meetings as requested by the lead teacher.
  • Maintained accurate records of student attendance and grades.
  • Created weekly newsletters for parents detailing upcoming events and activities.
  • Assisted in planning field trips and special events such as assemblies or performances.
  • Organized instructional materials, bulletin boards, displays, and demonstrations.
  • Participated in professional development workshops related to teaching strategies.
  • Prepared reports on student performance for administrators.
  • Evaluated student work using established criteria.
  • Utilized technology such as computers, projectors, iPads. to enhance lessons.
  • Facilitated communication between families and school personnel about issues relating to students' academic progress.
  • Maintained safe, educational environment for students during learning and free play time.
  • Promoted a cooperative learning environment that encourages collaboration among students.

Restaurant Server

CAFELOMBIA
Linden, NJ
02.2023 - 08.2023
  • Greeted and seated customers promptly, courteously, and professionally.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Recorded orders accurately into the Point of Sale system.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Followed up on guest requests in a timely manner.
  • Assisted other servers as needed during peak hours or special events.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Assisted with stocking supplies such as napkins and silverware for dining areas.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Accurately tallied checks at the end of each shift.
  • Processed payments from customers using cash registers or POS systems.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Provided exceptional service to high volume of daily customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Restaurant Hostess

Fonda Chelsea
Manhattan, NY
09.2022 - 01.2023
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seating.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Upsold appetizers, drinks, desserts. when appropriate.

Education

Associate of Science - Nursing

Universidad Central De Venezuela
Venezuela
07-2021

High School Diploma -

Colegio La Salle Tienda Honda
Venezuela
07-2009

Skills

  • Schedule Management
  • Positive Attitude
  • Professional Networking
  • Customer service abilities
  • Organizational Skills
  • Flexible Schedule

Certification

  • Dangerous Goods Specialists Initial by United Cargo
  • Adult and Pediatric First Aid/CPR/AED

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

EXPORT OFFICE AGENT

Choice Aviation
02.2024 - Current

Assistant Teacher

YMCA Child Development Center
08.2023 - 02.2024

Restaurant Server

CAFELOMBIA
02.2023 - 08.2023

Restaurant Hostess

Fonda Chelsea
09.2022 - 01.2023

Associate of Science - Nursing

Universidad Central De Venezuela

High School Diploma -

Colegio La Salle Tienda Honda

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Isamar Gomes