Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isamar Gonzalez

Hoschton,GA

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

12
12
years of professional experience

Work History

Clothing Sales Associate

Amar Collection Llc
08.2023 - Current
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed financial tracking, inventory coordination and social media marketing.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Monitored and evaluated sales performance to make informed decisions and improve results.
  • Developed and executed marketing campaigns to increase online sales and customer engagement.
  • Established relationships with suppliers to increase online product offerings.
  • Utilized software to automate customer communication and order fulfillment.
  • Analyzed customer trends and provided insights to improve customer experience.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Established and maintained e-commerce website to promote and sell products.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.

Manager on Duty

CBM Cleaning Company At Pidmont Hospital
06.2017 - 06.2019
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Manager

Chipotle Grill
09.2012 - 03.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

Customer Service Cashier

Alameda Swameet Fashion
07.2011 - 06.2012
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.

Education

No Degree - Fashion Design

The Art Institute of Atlanta
Atlanta, GA
2014

High School Diploma -

Y.O.U
Los Angeles, CA
07.2011

Skills

  • Data Analytics
  • Business Development
  • Schedule Development
  • Operations Management
  • Customer Service
  • Critical Thinking
  • Microsoft Excel
  • Customer Relations
  • bilingual / English/ Spanish
  • Customer Engagement
  • Sales Presentations
  • Inventory Control
  • Customer Needs Assessment
  • Sales Development
  • Product Sales
  • Relationship Selling

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Clothing Sales Associate

Amar Collection Llc
08.2023 - Current

Manager on Duty

CBM Cleaning Company At Pidmont Hospital
06.2017 - 06.2019

Manager

Chipotle Grill
09.2012 - 03.2014

Customer Service Cashier

Alameda Swameet Fashion
07.2011 - 06.2012

No Degree - Fashion Design

The Art Institute of Atlanta

High School Diploma -

Y.O.U

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Isamar Gonzalez