Isamar Hernandez
Houston,TX
Summary
Detail-oriented individual with communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with problem-solving abilities, willingness to learn, and communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Office Services Associate
Forrest Solutions Staffing Company
09.2023 - Current
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
- Coordinated catering needs for meetings or special events held within the office, ensuring timely delivery and proper setup.
- Handled incoming mail delivery efficiently, distributing packages and correspondence to their intended recipients without delay.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Print production
- Provided backup support for receptionist duties during periods of high volume or absences from the front desk area.
- Streamlined communication for better collaboration with colleagues by promptly directing phone calls and emails to the appropriate personnel.
Assistant Property Manager
Greenline Management
06.2022 - 09.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Enhanced operational workflows by introducing digital tools for maintenance requests and rent payments.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
Assistant Property Manager
First Choice Management Group
07.2015 - 06.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
Education
Interactive College of Technology
Pasadena, TX 08.2010 - 8 2011
High School Diploma -
South Houston High School
South Houston, TX06.2009
Skills
Reception duties
Telephone inquiries
Meeting Support
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Multitasking
Customer Communication
Telephone and email etiquette
Relationship Building
Microsoft Office
Administrative Support
Spanish Fluency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Services Associate
Forrest Solutions Staffing Company
09.2023 - Current
Assistant Property Manager
Greenline Management
06.2022 - 09.2023
Assistant Property Manager
First Choice Management Group
07.2015 - 06.2022
Interactive College of Technology
08.2010 - 8 2011
High School Diploma -
South Houston High School
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