Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Isamar Hernandez Montoya

Sterling,VA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Bar Server

Silver Diner
Ashburn, VA
05.2023 - Current
  • Greeted customers in a friendly and professional manner.
  • Checked identification of customers to verify age requirements for alcoholic beverages.
  • Maintained cleanliness of the bar area throughout shift.
  • Provided excellent customer service by taking orders and serving drinks quickly and efficiently.
  • Prepared specialty cocktails according to recipes or customer requests.
  • Resolved customer complaints in a timely manner while remaining calm under pressure.

Assistant Manager

Cafesano
Sterling, VA
12.2022 - 06.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.

Assistant Manager

Burger King
Hempstead, NY
03.2021 - 11.2021
  • Served as a liaison between staff members and senior management personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

High School Diploma -

Broad Run High School
Ashburn, VA
11-2020

Skills

  • Sales monitoring
  • Budget assistance
  • Recruiting and interviewing
  • Staff supervision
  • Employee performance evaluation
  • Employee scheduling
  • Customer service
  • Multitasking and organization
  • Adaptability and flexibility
  • Scheduling and planning
  • Team leadership

Languages

Spanish
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Bar Server

Silver Diner
05.2023 - Current

Assistant Manager

Cafesano
12.2022 - 06.2024

Assistant Manager

Burger King
03.2021 - 11.2021

High School Diploma -

Broad Run High School

Similar Profiles

CREATE PROFILE
Isamar Hernandez Montoya