Isamar Morales
Dickinson
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Garcia Specialty Painting
Dickson
01.2021 - Current
- Scheduling of new and current projects.
- Organized resources and materials for painting projects.
- Assessed, monitored and reported on work progression.
- Created and maintained project documentation to contractors and sub contractors.
Marketing Assistant
ISW Insurance Solutions
REMOTE
08.2021 - 10.2021
- Managed email marketing campaigns, ensuring timely delivery and audience targeting.
- Provided administrative support to the Marketing Manager on a daily basis.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Managed social media accounts, increasing follower engagement.
Customer Service Lead
Patricia Cooper Insurance
Magnolia
11.2016 - 08.2020
- Resolved complex customer inquiries and issues efficiently and effectively.
- Coordinated communication between departments to enhance service delivery.
- Consulted with customers regarding needs and addressed concerns.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Handled customer inquiries and complaints in a professional manner.
- Completed day-to-day duties accurately and efficiently.
Education
Highschool Diploma -
Dickinson High School
Dickinson, TX01.2012
Skills
- Document management
- Email marketing
- Cross-department communication
- Detail-oriented
- Customer management
- Customer service
- Conflict resolution
- Microsoft outlook
- Clerical support
Languages
Spanish
Professional
References
References available upon request.
Timeline
Marketing Assistant
ISW Insurance Solutions
08.2021 - 10.2021
Project Coordinator
Garcia Specialty Painting
01.2021 - Current
Customer Service Lead
Patricia Cooper Insurance
11.2016 - 08.2020
Highschool Diploma -
Dickinson High School
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