Isamar Sanchez
Reseda,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Panda Express Restaurant. Excels in team motivation and problem-solving, achieving efficient cash handling and fostering a positive work environment. Skilled in both verbal communication and decision-making, consistently promoting growth and resolving conflicts effectively. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
16
16
years of professional experience
Work History
Shift Leader
Panda Express Restaurant
08.2013 - 12.2023
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Receptionist
Day Care
01.2010 - 04.2011
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Waitress Trainee
Toms Burgers
10.2007 - 04.2008
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.+
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
High School Diploma -
Highland High School
Palmdale, CA07.2017
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Decision-making capabilities
Languages
Spanish
Full Professional
Timeline
Shift Leader
Panda Express Restaurant
08.2013 - 12.2023
Receptionist
Day Care
01.2010 - 04.2011
Waitress Trainee
Toms Burgers
10.2007 - 04.2008
High School Diploma -
Highland High School
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