Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isamarie Rivera

Bronx,USA

Summary

Professional administrative support specialist known for delivering excellent patient care and managing complex schedules, prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in fast-paced medical environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Secretary II/Program Coordinator/Surgical Coordinator

Mount Sinai West
01.2021 - Current
  • Provided clerical support to providers, administration, and colleagues by managing office communications, copying, faxing, and filing documents accordingly, ensuring timely and accurate information flow.
  • Managed multi-line phone system, enthusiastically greeted patients and directed calls to appropriate departments efficiently.
  • Scheduled patient appointments, meetings and surgeries and conducted follow-up calls to patients.
  • Maintained organized filing systems and EMR, improving document and record retrieval efficiency.
  • Trained new staff on policies and operational protocols in both office and surgical coordination processes and program coordination, fostering a collaborative work flow and environment.
  • Handled sensitive information discreetly and maintained strict adherence to HIPAA regulations.
  • Managed provider calenders and professional correspondences, including memos, letters, emails, and faxes, and scheduled professional meetings.
  • Provided exceptional patient care by promptly and efficiently addressing patient questions and concerns and resolving issues professionally.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and covered front desk as needed, obtaining payments from patients and scanning identification and insurance cards.
  • Managed scheduling of legal meetings, depositions and handling confidential records between providers and attorneys.
  • Managed and organized pre-residency fellowship meetings and handled contributing correspondences for the program and the physicians.
  • Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
  • Served as a liaison for patients and clinicians throughout the entire surgical process, managing patient communications, providing updates on procedures and addressing concerns efficiently.
  • Expertly managed planning, scheduling, and coordination of all patient surgical inpatient and outpatient procedures and arranged all pre-operative and post-operative appointments.
  • Verified insurance coverages and obtained pre-authorizations and necessary authorizations for surgical procedures, organized peer to peers and/or insurance and state appeals.
  • Coordinated surgical schedules, ensuring optimal use of provider operating rooms and resources and promptly communicating and addressing any changes or concerns.
  • Developed and maintained relationships with surgical teams to enhance collaboration and workflow efficiency.
  • Facilitated surgical vendor communications, providing notifications and updates of surgical cases and requirements.
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Oversaw compliance with regulatory standards, ensuring all documentation met necessary requirements before surgeries and identified any potential issues or discrepancies requiring resolution before proceeding with procedures.

Radiology /Women's Imaging Supervisor

NYC H&H Lincoln Hospital
03.2019 - 12.2021
  • Supervise staff, provide administrative and clerical support and assistance to department chief and radiologists.
  • Managed patient scheduling and ensured efficient flow of radiology services (BIRADS 0-6 and biopsies).
  • Maintained electronic health records with accuracy and confidentiality standards (HIPAA).
  • Coordinated communication between patients and medical staff to enhance service delivery.
  • Trained new staff on administrative protocols and customer service best practices.
  • Maximized appointment availability by coordinating daily schedules for multiple radiologists, technologists, and support staff.
  • Supported radiologists'' workflow efficiency through timely preparation of examination rooms with required equipment and supplies.
  • Promoted a positive patient experience by proactively addressing concerns and providing clear communication regarding appointment changes or delays.
  • Managed office correspondence, including faxes, emails, and mail distribution to appropriate personnel in a timely manner.

Receptionist- Personal Injury, Slip/Trip & Fall, Negligence, Etc.

Paris & Chaikin, PLLC
09.2017 - 02.2019
  • Supported legal team by organizing and maintaining case files and documentation
  • Created and printed legal documents for attorneys to review.
  • Created, indexed, and maintained client binders.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Enhanced attorney productivity by efficiently managing schedules, appointments, and correspondence and facilitating communication between attorneys and clients, ensuring timely responses and accurate information sharing.
  • Expertly managed heavy call volume from clients seeking updates or requesting consultations with attorneys, responding to client inquiries, providing information and facilitating communication.

Patient Service Representative

Lenox Hill Radiology/Advanced Radiological Imaging
02.2016 - 07.2017
  • Scheduled radiology appointments for patients for all modalities (CAT scan, MRI, Nuclear Medicine, Ultrasound, Diagnostic Radiology, and Mammography) on Medinformatix and E-rad
  • Verified and obtained insurance authorization from insurance companies and referring physicians, coordinate mail manage calendars for radiologists, type memorandums and all administrative duties.
  • Worked closely with the radiologists to cover any discrepancies.

Clerical Associate

Lincoln Hospital (Temp-Perm)
02.2012 - 03.2014
  • Managed daily clerical tasks, ensuring accurate data entry and documentation processing.
  • Managed scheduling for appointments and follow-up exams (BIRADS 0-6)
  • Managed daily office tasks such as answering phones, scheduling appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Registered and interviewed patients, inputting information into database.
  • Developed correspondence letters, memos, and emails.

Education

Regents HS Diploma -

St. Jean Baptiste High School
New York, NY
06.2010

Skills

  • Bilingual in English and Spanish
  • Expertise in Microsoft Office, PACs, EMR, EPIC systems
  • Strong communication skills
  • Fast learner
  • Attention to detail
  • Organized multitasker with ability to prioritize accurately

Certification

  • American Heart Association BLS for Healthcare Providers (CPR and AED) Program in both children & adults: 2015-03-21
  • Civil Service Clerical Associate Exam Successfully Passed-Taken: 2015-10-14

Timeline

Secretary II/Program Coordinator/Surgical Coordinator

Mount Sinai West
01.2021 - Current

Radiology /Women's Imaging Supervisor

NYC H&H Lincoln Hospital
03.2019 - 12.2021

Receptionist- Personal Injury, Slip/Trip & Fall, Negligence, Etc.

Paris & Chaikin, PLLC
09.2017 - 02.2019

Patient Service Representative

Lenox Hill Radiology/Advanced Radiological Imaging
02.2016 - 07.2017

Clerical Associate

Lincoln Hospital (Temp-Perm)
02.2012 - 03.2014

Regents HS Diploma -

St. Jean Baptiste High School

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